Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Tiffany Sprouse

Cedar Lake

Summary

Skilled in office management and administration with a strong background in customer relations and organizational skills. Proven ability to manage day-to-day operations and deliver quality service to staff and customers. Seeking to leverage experience and skills as an Office Manager to support and enhance team efficiency and productivity. Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Gutierrez Family Agency
08.2022 - Current
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
  • Resolved customer inquiries and complaints with timeliness and professionalism
  • Delivered quality customer service to staff and customers

Licensed Sales Producer

Gutierrez Family Agency
10.2017 - Current
  • Built rapport with customers by actively listening to their concerns while providing knowledgeable advice regarding insurance policies
  • Provided excellent customer service by responding promptly to inquiries and requests in a professional manner
  • Identified opportunities for new business through networking events, cold calling, and referrals

Licensed Sales Producer

Brad Linthicum Agency
03.2017 - 10.2017
  • Utilized problem solving skills to create solutions for customers’ insurance needs
  • Developed strong customer service skills by resolving customer inquiries and complaints efficiently and effectively
  • Created marketing materials to promote products and services to potential customers

Licensed Sales Producer

Gutierrez Family Agency
05.2016 - 04.2017
  • Identified opportunities for new business through networking events, cold calling, and referrals
  • Participated in team meetings discussing strategies for achieving organizational goals related to sales objectives

Licensed Sales Producer

Kaminski Agency
02.2016 - 05.2016
  • Built rapport with customers by actively listening to their concerns while providing knowledgeable advice regarding insurance policies
  • Identified opportunities for new business through networking events, cold calling, and referrals

Licensed Sales Producer

Team Huber
09.2015 - 02.2016
  • Provided excellent customer service by responding promptly to inquiries and requests in a professional manner
  • Identified opportunities for new business through networking events, cold calling, and referrals

Education

Associate in Applied Science (A.A.S.) - Business Administration Candidate

Ivy Tech Community College
05.2026

Certification - Direct Mental Health Support

Ivy Tech Community College
05.2024

Skills

  • Organizational skills
  • Office management
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Customer service

Accomplishments

Property, Casualty, Life, and Health Insurance Producer License in Indiana, Illinois, and Michigan

Certification

  • Property and Casualty Insurance producers License
  • Life and Health insurance producers License

Affiliations

  • Phi Theta Kappa

Timeline

Office Manager

Gutierrez Family Agency
08.2022 - Current

Licensed Sales Producer

Gutierrez Family Agency
10.2017 - Current

Licensed Sales Producer

Brad Linthicum Agency
03.2017 - 10.2017

Licensed Sales Producer

Gutierrez Family Agency
05.2016 - 04.2017

Licensed Sales Producer

Kaminski Agency
02.2016 - 05.2016

Licensed Sales Producer

Team Huber
09.2015 - 02.2016

Certification - Direct Mental Health Support

Ivy Tech Community College
  • Property and Casualty Insurance producers License
  • Life and Health insurance producers License

Associate in Applied Science (A.A.S.) - Business Administration Candidate

Ivy Tech Community College
Tiffany Sprouse