Hi, I’m
Tiffany Tracina Alwin
Training Analyst
Chennai,TN
Summary
Trusted Administrator with established track record cultivating high-performing teams. Skilled in change management and employee relations. Shares knowledge of employment and contract law. Responsible and passionate about delivering outstanding quality and service. Offering 5 years of experience in industry with history of recognition for performance.
Overview
7
years of professional experience
Work History
Wipro
Technical Analyst (Customer Service)
01.2018 - 01.2020
Job overview
- Trained and mentored employees to maximize team performance.
- Worked as a L1 System Administrator for 2 years at Wipro (Projects Diversey and KLA+).
- Handled Customers from across the globe (USA, China, and Israel).
- Was recognized for good communication skills, customer handling, and soft skills.
- Promoted as a Voice & Accent and Soft skills trainer.
- Appreciated by the Client for Good Customer Service and awarded Best Team Player for outstanding performance.
- Wipro is a leading global information technology, consulting, and business process services company.
Wipro
Communication Trainer
01.2020 - 01.2022
Job overview
- Co-ordinate training programs for employees within the Projects.
- Voice Profiling potential candidates for the role of Service Desk.
- Conducted Group Discussions and personal interviews to gauge Customer handling skills.
- Developed and implemented comprehensive soft skills training programs for diverse audience, including employees and Managers.
- Conducted trainings on a wide range of topics such as – Communication Skills, Written Communication Skills, Behavioural Training.
- Utilized various training methodologies, including interactive virtual classes, role – playing exercise, Grammar Tests, Case Studies, Presentations etc.
- Monitoring the outcome of the training effectiveness through assessments and feedback.
- Updates being shared with management and clients on the Teams Performance.
- (Tools - Verint, Colossus, Excel, Power Point).
- Was awarded Individual Miller Award for Best performance and a Highly Valued Resource.
- Met schedule using excellent planning and coordination skills.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Wipro is a leading global information technology, consulting, and business process services company.
Wipro
Human Resource Business Partner
01.2022 - 01.2024
Job overview
- Attrition Management - Identify the main reasons for attrition (Vol & Non-Vol) to understand and determine ways to work with the Business to reduce attrition count.
- Was able to retain 10+ Employees over a period of 4 months.
- Employee Engagement - Skip Connects between the top management and colleagues.
- Top talent connects to retain highly valued contributors.
- Conduct Townhalls and R&R events on quarterly basis.
- People Advocate - Providing guidance and listening to people’s concerns with the Business.
- Goal was to build a positive relationship between teams, Colleagues, and the Business.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Provided expert legal advice on disciplinary and grievance issues to support management.
- Managed PIP and NON-VOL Attrition.
- Evaluated and resolved employee performance-based claims and harassment incidents.
- Coordinated with department managers to identify and facilitate workforce needs.
- Drafted termination paperwork and exit interviews to comply with release procedures.
- Created and executed HR strategies and initiatives to minimise business disruptions and balance needs of organisation.
- Wipro is a leading global information technology, consulting, and business process services company.
Red Black Tree
Training Analyst
01.2024 - Current
Job overview
- Designed and delivered 10 classroom training sessions within six months, ensuring alignment with organizational goals.
- Hired and trained new employees while integrating process updates for seamless onboarding.
- Developed and implemented KPIs, metrics, and gamification strategies to enhance performance.
- Collaborated with stakeholders to tailor training programs to business objectives.
- Recognized for exceptional problem-solving and rapid learning abilities, contributing to the project's success.
- Successfully streamlined training processes, resulting in improved efficiency and employee engagement.
Education
Women’s Christian College
B.com from Computer Application
01.2018
Skills
- Dispute resolution
- Communication skills
- Problem-solving
- Technical troubleshooting
- HR and recruitment
- Classroom experience
- Training and development
- Video instruction
- Employee relations
- Customer needs analysis
- Query resolution
- Excellent Verbal and Written Communication Skills
- Strong interpersonal skills
- Proficient in using training tools and technologies
- Exceptional presentation skills
- Ability to work individually and collaboratively in a Team environment
- Ability to adapt training methods to meet the needs to different learning styles
Accomplishments
- Advanced from Technical Analyst to HRBP quickly.
- Recognized for good communication and soft skill behaviors.
- Retained around 10 colleagues over a period of 4 months.
- Coordinated 50+ training events and employee engagement events.
Hobbies and Interests
- Volunteer work in social activities
- Creative DIYs such as home decors and jewelry
- Exploring new places and restaurants
- Playing the guitar and participating in singing events
Disclaimer
I hereby declare that the above information is true to the best of my knowledge. I am excited about the opportunity to contribute my skills and expertise as a highly valued employee. Looking forward to the possibility of joining your team.
Timeline
Training Analyst
Red Black Tree
01.2024 - Current
Human Resource Business Partner
Wipro
01.2022 - 01.2024
Communication Trainer
Wipro
01.2020 - 01.2022
Technical Analyst (Customer Service)
Wipro
01.2018 - 01.2020
Women’s Christian College
B.com from Computer Application