Tiffany Wells
Greenwood
Summary
Registered Medical Assistant with proven expertise at Eskenazi Health Care in immunization administration and patient education. Skilled in enhancing patient flow and maintaining HIPAA compliance, I effectively trained staff and improved operational efficiency, ensuring high-quality patient care and satisfaction. Committed to delivering compassionate, direct patient care while managing clinical documentation.
Overview
14
14
years of professional experience
Work History
Registered Medical Assistant Floor Captain
Eskenazi Health Care
Indianapolis, IN
10.2019 - Current
- Administered patient vaccinations and medications according to established protocols.
- Assisted healthcare providers with patient examinations and medical procedures.
- Maintained accurate electronic health records using EPIC system for improved patient care.
- Scheduled appointments and coordinated referrals to enhance patient access to services.
- Trained new staff on clinical procedures and office protocols to maintain quality standards.
- Implemented process improvements in patient flow, reducing wait times significantly.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
Registered Medical Assistant
Community Hospital East
Indianapolis, IN
07.2012 - 03.2019
- Educated patients on treatment plans and preventive care measures effectively.
- Monitored inventory levels and ordered medical supplies to ensure operational efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
Education
High School Diploma -
Broad Ripple High School
Indianapolis, IN06-1999
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Patient scheduling
- Medication administration
- First aid and CPR
- Direct patient care
Accomplishments
Obtained the sunshine award for outstanding patient care
Sunshine Award
Providing outstanding patient care, team work and dedication to patients
Timeline
Registered Medical Assistant Floor Captain
Eskenazi Health Care
10.2019 - Current
Registered Medical Assistant
Community Hospital East
07.2012 - 03.2019
High School Diploma -
Broad Ripple High School