Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiji Joy

Bengaluru

Summary

Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.

Overview

14
14
years of professional experience

Work History

Senior Cabin Crew Member

Air India
Bengaluru
11.2011 - Current
  • Managed the safety and security of passengers on board aircrafts.
  • Provided customers with excellent service while ensuring their comfort and satisfaction.
  • Enforced airline regulations and policies to ensure a safe flight environment.
  • Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
  • Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
  • Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
  • Distributed meals and beverages according to company guidelines in an efficient manner.
  • Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.
  • Attended regular training sessions for skills development purposes.
  • Directed junior team members in proper duties and company regulations.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Conducted periodic trips through cabin to monitor passenger comfort.

Guest Relations Executive

AI SATS
Bengaluru
07.2010 - 09.2011
  • Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
  • Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
  • Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
  • Assisted disabled passengers with boarding and disembarking from aircrafts.
  • Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
  • Assisted VVIP, VIP and CIP passengers with their boarding, check in, lounge access and assisted them till the aircraft for their departures.

Education

B.COM - Accounting And Business Management

Periyar Maniamma University
Tamil Nadu
04-2012

High School Diploma -

Krupanidhi College
Bengaluru
04-2008

Skills

  • Team Management
  • Complaint Handling
  • Cultural Awareness
  • Strong leadership
  • Emergency Procedures
  • Menu presentation
  • Coaching and Mentoring
  • Crew Coordination

Languages

Malayalam
First Language
Telugu
Beginner (A1)
A1
Tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
kannada
Elementary (A2)
A2

Timeline

Senior Cabin Crew Member

Air India
11.2011 - Current

Guest Relations Executive

AI SATS
07.2010 - 09.2011

B.COM - Accounting And Business Management

Periyar Maniamma University

High School Diploma -

Krupanidhi College

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Tiji Joy