Timber Hale
Greenfield
Summary
Dynamic and reliable professional with a strong work ethic, honed at Olive Garden, delivering exceptional customer service and fostering guest engagement. Proven ability to manage cash handling and maintain cleanliness standards while thriving in high-pressure environments. Adept at multitasking and building lasting relationships, ensuring memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden Server
Greenfield
07.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed accurate order processing and timely delivery of food and beverages.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in training new servers on restaurant protocols and service standards.
- Handled cash transactions and maintained accurate cash register operations.
- Upsold menu items to enhance guest experience and increase sales revenue.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Cleaner
Just a Mama Cleaning
Greenfield
05.2023 - 06.2024
- Maintained cleanliness and sanitation standards across residential and commercial properties.
- Utilized industrial cleaning equipment to ensure thorough cleaning and maintenance of facilities.
- Developed customized cleaning plans based on client needs and preferences, improving customer satisfaction.
- Oversaw quality control checks to ensure adherence to company standards in all completed tasks.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
Shift Manager
Steak N Shake
Greenfield
05.2022 - 03.2024
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service excellence and operational procedures.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented inventory control measures to reduce waste and enhance profitability.
- Monitored food quality standards, ensuring consistency in preparation and presentation.
- Analyzed team performance metrics to drive continuous improvement initiatives.
- Resolved customer complaints promptly, enhancing guest satisfaction ratings.
- Developed training materials for new hires, streamlining onboarding processes.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Server
Tour of Italy
Greenfield, IN
06.2020 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Education
High School Diploma -
Greenfield Central High School
Greenfield 05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Relationship management
- Regulatory compliance
- Shift management
- Calm demeanor
- Positive and professional
- Warm and friendly
- Reliable and responsible
- Adaptable and flexible
- Multitasking
- High energy and stamina
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Olive Garden Server
07.2024 - Current
Cleaner
Just a Mama Cleaning
05.2023 - 06.2024
Shift Manager
Steak N Shake
05.2022 - 03.2024
Server
Tour of Italy
06.2020 - 03.2022
High School Diploma -
Greenfield Central High School