Timothy Light
Hammond
Summary
Dynamic and results-oriented Management Professional with a proven track record of driving revenue growth, optimizing operations, and leading high-performing teams in fast-paced environments. Expert in P&L management, inventory control, and strategic merchandising. Accomplished coach and mentor, dedicated to fostering a high-performance sales culture and delivering exceptional customer experiences. Adept at analyzing key performance indicators to identify growth opportunities and implement effective business solutions.
Overview
2
2
years of professional experience
Work History
Store Manager
The Vitamin Shoppe
Oak Lawn
10.2023 - Current
- Spearheaded consistent year-over-year sales growth, achieving a 4% increase in the first year and 1.5% in the second through strategic consultative selling initiatives.
- Propelled the location to record-breaking revenue years of $1.36M and $1.44M, marking the highest annual sales since 2013.
- Cultivated a high-performance team through daily coaching, role-playing, and product knowledge training, significantly enhancing sales confidence and performance.
- Oversaw all aspects of operational execution, including inventory adjustments, annual counts, and merchandising standards, maintaining inventory shrink below 2%.
- Implemented and championed the 'Engage, Connect, Convert' sales model, training employees to identify complex customer needs and deliver comprehensive solutions.
- Managed daily store operations and staff scheduling.
- Trained new employees on product knowledge and customer service.
- Oversaw inventory management and restocking processes.
- Ensured compliance with health and safety regulations.
- Developed promotional displays to enhance product visibility.
- Addressed customer inquiries and resolved complaints effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Multi Department Supervisor / Sony Vendor Specialist / Sales Associate
Best Buy
- Promoted from part-time sales associate to Sony Vendor Specialist based on strong performance and product expertise.
- Advanced to Multi-Department Supervisor overseeing Home Theater and Computing, two of the highest volume departments in the store.
- Managed departments producing approximately $3.6M annually in Home Theater and $5M annually in Computing.
- Led, coached, and developed a team of 15 employees while running daily sales floor operations.
- Built a strong sales culture through real-time coaching on high-profit drivers, including accessories, Best Buy protection plans, services, and total tech support plans.
- Maintained vendor merchandising standards, inventory accuracy, and operational discipline across high-volume premium electronics categories.
Education
Richard J Daley College
Chicago, ILSkills
- Team Leadership
- Inventory Control
- Retail Operations
- Sales Culture Development
- Merchandising Execution
- Sales Floor Leadership
- P&L Awareness
- Employee Coaching
- Customer Engagement
- Sales growth strategy
- Customer engagement
- Employee training
- Performance coaching
- Conflict resolution
- Data analysis
- Culture development
Timeline
Store Manager
The Vitamin Shoppe
10.2023 - Current
Multi Department Supervisor / Sony Vendor Specialist / Sales Associate
Best Buy
Richard J Daley College