Rahul Nimase
Service Manager
Pune
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Service Manager
Cosmos Group
2015.04 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
Junior Engineer
Cosmos Construction Machineries & Equipments Pvt. Ltd.
7 2010 - 2015.03
- Daily man power planning with raw material
- Sheet metal work (shearing & Bending) as per drawing
- Preparation of worksheet which includes works stages, target etc
- Handling of Grinding line, Press machines, Fabrication Line
- Knowledge of selection of various Mechanical process like grinding, welding, cutting etc with proper parameter & Tools/Equipments
- Daily reporting to Production Head
- Improvement quality and reduce rejection
- Handling various SPM machine like drilling, milling
- All m/c with inspection and set up
- Also Hands on Powder coating & Paint shop.
Trainee Supervisor
Birla Corporation Ltd.
2006.08 - 2007.07
- Production planning
- Manpower handling
- Process inspection of 4-wheeler indoor cushion parts
- Parameter setting & Programming of Water Jet Cutting Robot
Education
Diploma In Mechanical Engineering, II Class -
TMU, Pune
ITI (M.O.E.C.S), I Class - undefined
Delhi Board
Skills
Customer Service
Relationship Building
Customer Service Management
Problem-Solving
undefinedPassportinformation
Indian, L3576208, 07/21/2023
Otherqualifications
- MSCIT Passed with 78%
- Computer Literacy : Windows operating system with Office Suite
- Basic Course in Powder Coating
Personal Information
- Date of Birth: 07/15/1987
- Marital Status: Unmarried
Languages
Marathi
Hindi
English
Timeline
Service Manager
Cosmos Group
2015.04 - Current
Trainee Supervisor
Birla Corporation Ltd.
2006.08 - 2007.07
Junior Engineer
Cosmos Construction Machineries & Equipments Pvt. Ltd.
7 2010 - 2015.03
Diploma In Mechanical Engineering, II Class -
TMU, Pune
ITI (M.O.E.C.S), I Class - undefined
Delhi Board
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