Timothy Balliett
Bloomington,IN
Summary
Dynamic professional with a proven track record at Catalent Pharma Solutions, excelling in quality assurance. Skilled in analytical problem-solving, I enhanced team collaboration and improved customer satisfaction through effective training programs and strategic planning. Committed to fostering a positive work environment while driving operational efficiency and achieving project goals.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Knowledgeable personnel manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialist 1, Form/Fill
Catalent Pharma Solutions/NovoNordisk
04.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Facilitated workshops for professional development of junior staff members.
- Improved team collaboration by initiating regular strategy meetings.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Developed training materials to enhance staff proficiency and productivity.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Designated Trainer/Manufacturing QC
Cook Medical
10.2015 - 04.2019
- Assessed the success of training programs through regular evaluations, adjusting content as needed to ensure continued relevance.
- Incorporated real-life scenarios into curriculum design, helping employees better understand practical applications of learned skills within their job functions.
- Delivered clear expectations for trainee progress by establishing measurable benchmarks tied to overall company objectives.
- Enhanced employee skill sets by designing and implementing comprehensive training programs.
- Streamlined training processes by identifying inefficiencies and implementing targeted solutions to minimize wasted time and resources.
- Cultivated strong relationships with internal stakeholders to ensure seamless integration between departments during staff onboarding processes.
- Evaluated employee performance to identify areas of improvement and tailor training accordingly.
- Developed customized training materials for diverse learning styles, resulting in increased employee retention and satisfaction.
- Measured post-training success by conducting follow-up evaluations, identifying areas for improvement, and providing additional support as needed.
- Established a positive learning environment by fostering open communication and encouraging active participation from all trainees.
- Evaluated training needs to improve training quality.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
Store Manager
Rent-A-Center NPS
07.2012 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Quality Assurance Analyst/Product Marketing Associate
Bloom Marketing Group
08.2010 - 06.2012
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
High School Diploma -
Edgewood High School
Ellettsville, IN05-2003
Skills
- Customer service expertise
- Skilled in analytical problem solving
- Analytical thinking
- Document organization
- Quality assurance
- Management collaboration
- Advanced communication
- Technical communication
- Root-cause analysis
- Quality assessment
- Emergency response
- Resource allocation
- Team collaboration
- Stakeholder engagement
Certification
Green and Yellow belt with 6S. Working on Black Belt with 6S.
Timeline
Specialist 1, Form/Fill
Catalent Pharma Solutions/NovoNordisk
04.2019 - Current
Designated Trainer/Manufacturing QC
Cook Medical
10.2015 - 04.2019
Store Manager
Rent-A-Center NPS
07.2012 - 10.2015
Quality Assurance Analyst/Product Marketing Associate
Bloom Marketing Group
08.2010 - 06.2012
High School Diploma -
Edgewood High School
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