Timothy Bloomer JR
Crown Point
Summary
Professional with extensive experience in network troubleshooting and customer relationship management. Proven track record of efficiently resolving issues and enhancing customer satisfaction. Specializes in installation and troubleshooting of internet, cable, and phone services, with a strong emphasis on effective communication and collaboration.
Overview
10
10
years of professional experience
Work History
Business Technician
Comcast
Merrillville
10.2018 - Current
- Assisted in troubleshooting issues related to internet, cable, and phone services.
- Troubleshoot and install Internet, cable, and phone services for residential and business.
- Customer service skills in calming customers down and answering all questions that customers may have.
- Tracking down issues that customers may be having and solving them for customers.
- Working on surveys to provide the best customer experience.
- Working together with different IT departments of businesses to make sure they are up and running for daily use.
Supervisor
Teleperformance USA
Hobart
12.2015 - 10.2018
- Supervised daily operations and ensured adherence to company policies.
- Trained new staff on operational procedures and safety protocols.
- Monitored workflow efficiency and addressed operational challenges promptly.
- Conducted regular team meetings to discuss performance and expectations.
- Implemented process improvements to enhance productivity across the team.
- Facilitated communication between departments to ensure smooth operations.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
High School Diploma -
Highland High School
Highland, IN06-2008
Skills
- Network troubleshooting and configuration
- Internet service installation
- VoIP system management
- Technical documentation
- System diagnostics
- Customer relationship management
- Problem solving and conflict resolution
- Effective communication
- Training and development
- Technical assistance and telephone support
- Hardware replacement
- Multitasking abilities
Accomplishments
Business Tech Of The Year
Timeline
Business Technician
Comcast
10.2018 - Current
Supervisor
Teleperformance USA
12.2015 - 10.2018
High School Diploma -
Highland High School