Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Potchka

Fort Wayne

Summary

Dynamic, results-driven professional recognized for exceptional adaptability, problem-solving skills, and a strong people-first approach. Skilled in cultivating positive relationships, managing multiple priorities, and leading teams toward shared objectives. Experienced in recruitment and customer service, with a proven ability to enhance efficiency and support organizational growth. Renowned for meticulous attention to detail, clear communication, and an unwavering commitment to fostering both individual and organizational success.

Overview

9
9
years of professional experience

Work History

Food & Beverage Manager

PSM Icehouse
10.2024 - Current
  • Oversee all aspects of Overtime Bar & Grill and Space Station concessions. Lead a passionate team dedicated to delivering exceptional service and memorable experiences. Responsibilities include sales forecasting, budget management, staff development, and innovative menu creation. Prioritize building customer relationships and fostering a welcoming, community-focused atmosphere.

Marketing/HR Coordinator

Hope Advising
01.2024 - 10.2024
  • Results-driven HR/Marketing Coordinator with proven success in client support, HR administration, recruitment, and marketing coordination. Skilled in utilizing an ATS to streamline hiring processes and CRM (Monday.com) to manage projects and candidate pipelines. Experienced in sourcing, screening, and coordinating interviews. Developed HR materials and contributed to strategic marketing campaigns.

General Manager

Jimmy John's
11.2017 - 10.2024
  • Directed all aspects of operations including scheduling, hiring, payroll, inventory, and customer service. Achieved a consistent 30% week-over-week increase in sales compared to prior year. Focused on food safety, customer satisfaction, and fostering a culture of excellence and teamwork.

Personal Banker II

STAR Financial Bank
01.2022 - 04.2023
  • Expertly managed financial transactions, account openings, and loan applications. Guided clients through banking processes while delivering excellent service. Supported team collaboration and virtual banking initiatives to elevate customer experience.

Team Lead

Five Guys Enterprises
09.2019 - 12.2022
  • Guided and coordinated team activities to achieve goals. Mentored team members, streamlined workflows, and promoted collaboration to optimize performance and customer satisfaction.

Food Service Worker

Chick-fil-A
01.2019 - 09.2019
  • Excelled in front- and back-of-house roles. Ensured customer satisfaction while assisting with team leadership and maintaining smooth operations.

Customer Service Trainer / Shift Lead

Steak 'n Shake
05.2016 - 01.2019
  • Trained new employees in customer service excellence. Oversaw 3rd-shift operations across multiple stations including register, grill, drive-thru, and shake stations. Ensured smooth operations and team leadership under fast-paced conditions.

Education

High School Diploma -

Carroll High School
Fort Wayne, IN
06-2017

Skills

  • Client Relations
  • Recruitment
  • Time Management
  • Team Leadership
  • Adaptability
  • Attention to detail
  • Data tracking
  • Recruiting processes
  • Vendor engagement
  • Staff hiring
  • Conflict management
  • Training and coaching

Timeline

Food & Beverage Manager

PSM Icehouse
10.2024 - Current

Marketing/HR Coordinator

Hope Advising
01.2024 - 10.2024

Personal Banker II

STAR Financial Bank
01.2022 - 04.2023

Team Lead

Five Guys Enterprises
09.2019 - 12.2022

Food Service Worker

Chick-fil-A
01.2019 - 09.2019

General Manager

Jimmy John's
11.2017 - 10.2024

Customer Service Trainer / Shift Lead

Steak 'n Shake
05.2016 - 01.2019

High School Diploma -

Carroll High School

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Timothy Potchka