Timothy Weaver
Indianapolis
Summary
Results-driven operations and customer service professional with over 5 years of experience in logistics coordination, conference room operations, and team leadership across corporate and fast-paced environments. Proven success in managing large-scale event logistics, optimizing AV systems and meeting space utilization, and improving shipping accuracy and service delivery. Recognized for strengthening team performance, streamlining processes using Microsoft Office tools, and enhancing customer satisfaction through proactive communication. Adept at leading cross-functional teams, solving operational challenges, and driving continuous improvement in both corporate and frontline settings.
Overview
7
7
years of professional experience
Work History
Conference Room Operations Specialist
Exela Technologies
04.2025 - Current
- Organize large-scale events for employees, enhancing engagement and collaboration.
- Coordinate setup and scheduling, optimizing meeting space efficiency.
- Utilize extensive AV knowledge to improve campus-wide technology functions.
Customer Service Representative
Exela Technologies
08.2023 - 04.2025
- Resolved logistical challenges with clients and team for efficient shipping solutions.
- Managed shipping processes using internal systems for precise delivery.
- Ensured accurate inventory delivery across Corteva campus.
- Utilized MS Office to streamline communication and tracking.
Trace Agent Team Lead
FedEx Express
09.2020 - 07.2023
- Led trace operations of medical life-saving shipments, achieving delivery accuracy and reducing escalations by 20%.
- Enhanced team efficiency during peak seasons, achieving a 25% increase in productivity.
- Implemented proactive communication, significantly lowering customer complaints.
CUSTOMER SERVICE REPRESENTATIVE
Target Corporation
12.2019 - 09.2020
- Streamlined complaint resolution, bolstering compliance with refund policies
- Facilitated product delivery to vehicles, enhancing customer satisfaction
- Developed empathetic communication with disgruntled customers, boosting loyalty
Shift Supervisor
Panera Bread LLC
06.2018 - 03.2020
- Led daily operations, managing a team of 8, ensuring food safety compliance.
- Created training programs for new hires, reducing turnover significantly.
- Enhanced team productivity by addressing operational challenges effectively.
Education
Bachelor of Science - Business Administration And Management
Indiana University-Purdue University-Indianapolis
Indianapolis, IN05.2024
Skills
- Client relationship management
- Managing event logistics
- Strong organizational skills
- Flexibility in changing environments
- Collaborative team development
- Team leadership
- Communication
- Logistics management
ADDITIONAL INFORMATION
Eagle Scout
- Franklin Central HS
- Led a team to construct 8 raised garden beds, managing $1,200 in fundraising and project planning.
- Organized meetings to determine design, size, and material requirements.
National Honors Society
- Provided academic support to high school students.
- Coordinated program setups across multiple schools.
Timeline
Conference Room Operations Specialist
Exela Technologies
04.2025 - Current
Customer Service Representative
Exela Technologies
08.2023 - 04.2025
Trace Agent Team Lead
FedEx Express
09.2020 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Target Corporation
12.2019 - 09.2020
Shift Supervisor
Panera Bread LLC
06.2018 - 03.2020
Bachelor of Science - Business Administration And Management
Indiana University-Purdue University-Indianapolis
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