Customer Support, Advisor 1
Concentrix Dask Limited
10.2023 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Streamlined response times for chat support, effectively reducing customer wait time.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries through chat support.
- Implemented feedback from supervisors to continuously improve chat support skills and performance levels.
- Collaborated with team members to share knowledge, insights, and best practices for exceptional chat support.
