Tina Anderson
Evansville
Summary
Efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Strong project management, multitasking and organizational skills developed over 20-year career.
Overview
9
9
years of professional experience
Work History
Assistant Office Manager
Aok Plumbing and Heating
04.2018 - 03.2021
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
- Maximized and balanced office schedule for optimal productivity and financial returns.
Office Manager
AVMM
12.2011 - 04.2018
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Directed and oversaw office personnel activities.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Drafted manuals and resources for identifying access to services.
- Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Education
High School Diploma -
Dixie High School
St George, UT05.1994
Skills
- Training and coaching
- Expense reporting
- Scheduling and calendar management
- Event coordination
- Invoicing and billing
- File and data retrieval systems
- Senior leadership support
- Data entry
- Banking operations
- Accounts payable and receivable
- Workforce Management
- Billing
- Project management
- Report writing
- Customer relations
Education and Training
other
Timeline
Assistant Office Manager
Aok Plumbing and Heating
04.2018 - 03.2021
Office Manager
AVMM
12.2011 - 04.2018
High School Diploma -
Dixie High School
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