Tina Byrd
Huntingburg
Summary
Adept at upselling and cross-selling, I significantly enhanced customer satisfaction and loyalty at Family Home Medical Equipment. My expertise in anatomical models and goal-oriented approach led to innovative service improvements. Skilled in data entry and sales techniques, I consistently resolved complex issues, boosting efficiency and fostering a productive team environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Mastectomy Fitter
Family Home Medical Equipment
Jasper
11.2018 - 03.2025
- Provided personalized fitting services for post-mastectomy garments and prostheses.
- Conducted follow-up visits to check on the comfort level of prostheses or garments after initial fitting.
- Use medical terminology and coding to accurately document patient information and prosthesis specifications.
- Apply knowledge of anatomy and physiology to assess patient needs and recommend appropriate prostheses.
- Educated patients on the use of breast prostheses, bras, and other related items.
- Promoted warranty sales, loyalty initiatives, and private-label credit cards, educating patrons on features and benefits.
- Encouraged clients to express any concerns regarding their mastectomy products so that appropriate solutions can be identified.
- Developed promotional materials such as brochures, flyers or posters to increase public knowledge about available services.
- Demonstrated how to wear and care for mastectomy products correctly.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assessed and evaluated patient's body type, medical history and lifestyle to determine suitable mastectomy products.
- Performed measurements and fittings for custom-made mastectomy products. 3D image.
- Attended training sessions regularly to stay updated with latest trends in the industry.
- Provided advice on the selection of suitable fabrics and materials based on individual needs.
- Counseled patients on post-surgical care techniques such as scar massage therapy.
- Participated in community outreach programs aimed at providing assistance to those affected by cancer diagnosis.
- Instructed patients in self-examination techniques to ensure that their prostheses are properly fitted.
- Ensured proper fit of all garments by adjusting them as needed.
- Communicated with management or other staff to resolve problems.
- Organized workshops to raise awareness about the importance of wearing mastectomy products correctly.
- Worked closely with doctors, nurses and other healthcare professionals to ensure quality service delivery.
- Repaired or replaced damaged or worn-out prostheses in a timely manner.
- Maintained inventory levels of stock items, ordered supplies when necessary and monitored expiration dates for products with limited shelf life.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Responded promptly to customer inquiries through telephone calls, emails or online chats.
- Advised customers about product warranties, return policies and payment options.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Accepted and completed cash, check and credit card payments.
- Billed Medicare, Medicaid, and commercial insurance for mastectomy products.
Pedorthist
Family Home Medical Equipment
Huntingburg
11.2018 - 03.2025
- Prepared prescription orders according to physician instructions.
- Followed established regulations and procedures to maintain patient privacy.
- Measured feet using standard protocols to determine size and shape for customized fitting purposes.
- Addressed customer complaints in a timely manner while maintaining excellent customer service standards.
- Facilitated communication between referral sources and staff members concerning patient care issues.
- Repaired or modified prosthetics and orthotics based upon patient needs.
- Monitored insurance plans for coverage criteria related to pedorthic services provided.
- Collaborated with physical therapists, podiatrists and other healthcare providers when needed.
- Performed biomechanical assessments to determine the cause of foot pain or discomfort.
- Evaluated patient progress by assessing changes in range of motion, strength, balance, posture, and mobility.
- Ensured compliance with all applicable laws and regulations governing the practice of pedorthics.
- Educated patients on proper use of foot orthoses or other devices prescribed to them.
- Consulted with manufactures regarding product selection for specific conditions.
- Developed relationships with local physicians to ensure quality patient referrals.
- Participated in continuing education courses related to pedorthics and foot health.
- Attended professional and manufacturer training seminars.
- Maintained detailed records including patient histories, treatments performed, and results achieved.
- Created molds used in making custom-made orthopedic shoes using plaster casts or foam boxes.
- Advocated for improved access to pedorthic services within the community.
- Conducted site surveys of commercial vendors to drive vendor regulatory compliance.
- Showed and explained orthopedic and prosthetic appliances to healthcare workers.
- Managed inventory of pedorthic materials such as shoe modifications, braces, foot orthoses and other related supplies.
- Provided custom orthotics and footwear to patients with lower limb dysfunction.
- Assessed patient's medical condition, lifestyle, and gait analysis for the purpose of recommending appropriate treatment options.
- Provided continued patient care and periodic evaluation to maintain optimal fit and function.
- Created a plan of care for each patient that included goals, interventions, and expected outcomes.
DME Manager
Family Home Medical Equipment
Jasper
11.2018 - 03.2025
- Facilitated communications between physicians' offices and other healthcare providers regarding patient care plans involving durable medical equipment.
- Ensured accurate documentation was maintained for all transactions involving DME equipment.
- Implemented quality assurance measures to verify accuracy of orders placed for DME products or services.
- Developed and implemented a comprehensive DME program to ensure compliance with state and federal regulations.
- Trained new staff members on the proper use and maintenance of DME equipment.
- Evaluated the effectiveness of existing DME programs and made recommendations for improvement.
- Resolved customer complaints regarding DME products or services in a professional manner.
- Analyzed trends in utilization data to identify opportunities for cost savings within the organization's DME program .
- Supervised staff of DME technicians, ensuring that all orders were filled accurately and in a timely manner.
- Developed policies and procedures related to the delivery and installation of durable medical equipment.
- Monitored inventory levels of durable medical equipment; ordered new items as needed.
- Assisted with troubleshooting technical issues related to the use of DME equipment.
- Organized training sessions for staff members on the safe handling and operation of various types of DME devices .
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Oversaw billing processes associated with claims submission for payment from Medicare and Medicaid or private insurance companies .
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Established relationships with vendors to ensure quality products at competitive prices.
- Coordinated logistics for ordering, shipping, receiving, stocking, and delivering DME supplies.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Managed relationships with tax authorities, bankers and auditors.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Collaborated with healthcare professionals to determine appropriate DME solutions for patients' needs.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Prepared detailed reports on monthly sales activities related to durable medical equipment.
- Investigated discrepancies in invoices received from suppliers relating to purchases of durable medical equipment.
- Coordinated preparation of external audit materials and external financial reporting.
- Reviewed claims for accuracy prior to submission for payment processing.
- Maintained records of patient information, including insurance coverage, billing information, and delivery details.
- Participated in industry events such as tradeshows or conferences related to Durable Medical Equipment management .
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Created financial management mechanisms to minimize financial risk to business.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
Certified Mastectomy Fitter
HLS Health and Wellness
Jasper
02.2011 - 03.2018
- Educated patients on the use of breast forms, bras and other related items.
- Documented patient information accurately in electronic health records.
- Encouraged clients to express any concerns regarding their mastectomy products so that appropriate solutions can be identified.
- Maintained accurate records of patient information, needs and preferences.
- Promoted warranty sales, loyalty initiatives, and private-label credit cards, educating patrons on features and benefits.
- Provided personalized fitting services for post-mastectomy garments and prostheses.
- Conducted follow-up visits to check on the comfort level of prostheses or garments after initial fitting.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Demonstrated how to wear and care for mastectomy products correctly.
- Assessed and evaluated patient's body type, medical history and lifestyle to determine suitable mastectomy products.
- Performed measurements and fittings for custom made mastectomy products.
- Attended training sessions regularly to stay updated with latest trends in the industry.
- Provided advice on the selection of suitable fabrics and materials based on individual needs.
- Counseled patients on post-surgical care techniques such as scar massage therapy.
- Ensured proper fit of all garments by adjusting them as needed.
- Repaired or replaced damaged or worn out components in a timely manner.
- Responded promptly to customer inquiries through telephone calls, emails or online chats.
- Advised customers about product warranties, return policies and payment options.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Maintained inventory levels of stock items, ordered supplies when necessary and monitored expiration dates for products with limited shelf life.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Mortuary Science
Mid-America College of Funeral Service
Jeffersonville, INSkills
- Upselling strategies
- Goal-oriented mindset
- Data entry efficiency
- Cross-selling techniques
- Sales techniques proficiency
- Anatomical models
Certification
- Certified Durable Medical Equipment Specialist (CDME)
- Certified BOC Mastectomy Fitter
- Certified Pedorthist
References
References available upon request.
Timeline
Certified Mastectomy Fitter
Family Home Medical Equipment
11.2018 - 03.2025
Pedorthist
Family Home Medical Equipment
11.2018 - 03.2025
DME Manager
Family Home Medical Equipment
11.2018 - 03.2025
Certified Mastectomy Fitter
HLS Health and Wellness
02.2011 - 03.2018
Mortuary Science
Mid-America College of Funeral Service
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