Tina Eaker
Indianapolis
Summary
Experienced Senior Claims Adjuster specializing in catastrophic loss management and settlement negotiation. Demonstrated analytical skills and effective communication, delivering customer-focused solutions. Trained new adjusters, strengthening team leadership. Adjudicated claims with a focus on detail and expense control, driving high satisfaction rates.
Overview
32
32
years of professional experience
Work History
Senior Claims Adjuster
Suddath Relocation Systems Inc
03.2019 - Current
- Managed claims processing for household goods, auto, property, commercial, TPA, and subrogations, ensuring timely resolution.
- Evaluated and processed complex claims for relocation services.
- Analyzed policy coverage to determine claim eligibility and liability.
- Collaborated with clients to gather necessary documentation and information.
- Collaborated with team remotely to streamline claims handling and communication.
Claims Adjuster/Admin Assistant
Moving Insurance DBA relocation insurance Group
03.2016 - 01.2019
- Obtained Texas Adjuster License, which includes 31 reciprocating states.
- Adjudicated claims by analyzing policy terms, Bill of Lading contracts, and related documentation to ensure compliance and accuracy.
- Assisted CEO with scheduling calls, appointments, and meetings in Microsoft Outlook, managing logistics for local and international engagements.
- Collaborated with team members to complete tasks efficiently while working from home.
Adjusting Specialist
UniGroup
02.1997 - 03.2016
- Specialize in catastrophic losses that occur during transport in a trailer or while stored in a warehouse including but not limited to fires, accidents, water damage and theft.
- Conducted thorough research and investigations of loss and damage claims, leading to informed settlement decisions.
- Adjudicated claims.
- Addressed major loss reports promptly, facilitating timely resolutions and enhancing customer satisfaction.
- Primary analyst for customers who report loss or damage of contents.
- Gather information from a variety of sources to develop evidence and establish facts necessary to reach a settlement position.
- Evaluate various types of claims including household goods, government or military, international, and specialized claims.
- Researched value for specialized goods.
- Provide excellent customer service while protecting the asset of the company and keeping the customer's best interest in mind.
- Recognized as a leading adjuster who trained new team members.
- Earned recognition as a valued employee through consistent performance and dedication.
- Read contracts and agreements to determine special provisions, handling, and coverage.
Permits and Brokerage Insurance
Landstar, TLC Trucking Company
01.1994 - 01.1997
- Maintained current brokerage insurance paperwork, ensuring Landstar and TLC remained listed as insured.
- Facilitated the issuance of vehicle permits to ensure compliance with state regulations.
- Completed necessary paperwork in getting new drivers legal and vehicles registered.
Education
High School Diploma -
St. Clair High School
St. Clair, MO05-1991
Skills
Claim form analysis
Liability determination
Damage evaluation
Investigation
Property assessment
Claim analysis
Report and records review
File management
Report and records review
Repair cost estimation
File and record management
Goal management
Organization
Organizational
Multitasking
Workload prioritization
Expense control
Goal setting
Coaching
Team leadership
Coaching and mentoring
Customer focus
Teamwork
Self-motivation
Adaptability and flexibility
Conflict resolution
Effective communication
Verbal communication
Consumer Centric
Goal planning
Accomplishments
While working for Relocation Insurance Group, I obtained my Texas Adjuster License, which included 31 reciprocating states but no longer hold this license. I just recently achieved earning my Indiana insurance license through Adjuster Pro, which also has 31 reciprocating states, with IDOI approved course #24115 and provider #116933.
Volunteer work
- Serve in my church as an usher and greeter every 2 weeks.
- Weekly life group from very young to senior ages. Collaborate and mentor younger members.
- Assisted church members with their personal relocations.
- Adopt family during holiday and their birthday to assist them with their needs and wants.
References
Heather Andrews (904) 466-8357
Darlene Copeland (636) 510-3307
Carol Leaderbrand (314) 565-9191
Timeline
Senior Claims Adjuster
Suddath Relocation Systems Inc
03.2019 - Current
Claims Adjuster/Admin Assistant
Moving Insurance DBA relocation insurance Group
03.2016 - 01.2019
Adjusting Specialist
UniGroup
02.1997 - 03.2016
Permits and Brokerage Insurance
Landstar, TLC Trucking Company
01.1994 - 01.1997
High School Diploma -
St. Clair High School