Tina Edal Behram
Mumbai
Summary
A seasoned professional with over 12 years of experience within the Healthcare sector with skills mainly surrounding: Healthcare Administration, Laboratory Management, Laboratory Set-up from Inception, Medical Immigration verification, Document screening, Lecturing, Technical phlebotomy, Vendor coordination, Laboratory Administration, People Management, TPA, NABH Audits Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
16
16
years of professional experience
Work History
Administration Manager / HR
MODI HEALTH GROUP
Mumbai
11.2023 - Current
- Supervise and evaluate the work activities of medical, nursing, technical, clerical, service, maintenance, and other staff of Kapadia Hospital, Diagno, and Physio Lounge, House of Doctors.
- Plan, implement and administer programs and services including human resource administration, training, and coordination of medical, nursing and other staff of MHG
- Coordinating with the digital Marketing agencies for lead generation
- Keeping a track of the business generated through the Off-line and On-line Sales and Marketing team
- Monitor the use of diagnostic services, facilities, and staff to ensure effective use of resources and assesses the need for additional staff, equipment, and services of Diagnostic department
- Manage changes in IT systems, computerized record management systems to store and process data such as staff activities and information and submit reports to senior management
- TPA Insurance - Assist in the processing of insurance claims, including verification of patient eligibility, coverage details, and policy information.
- Ensure accurate and timely submission of claims to insurance companies.
- Managing and keeping track of the medical records and the NABH documentation.
- Managing the Housekeeping department and department wise Infection control supervision
Centre Manager
Stemz Healthcare
01.2022 - 01.2023
- Company Overview: QATAR MEDICAL CENTER
- Overseeing the daily operations of the visa medical centre
- Leading a team of 18 members
- Ordering supplies overseeing the store management
- Responsible for maintaining the TAT and making sure the wait time is minimum for the applicants
- Single point of contact for all escalations
- Monitoring the staff shifts
- Coordination for referral tie ups of hospitals in other states of India
- Handling Irate applicants & addressing their concerns
- Scheduling and planning training of full-time employees and the locum staff
- Adhering to regulatory standards and safety protocols
- Handling and maintaining important documents and licenses
- Maintaining records of confirmatory outsourced samples
- QATAR MEDICAL CENTER
Lab Control and Lab Technologist
Ministry of Public Heath
Doha
01.2012 - 02.2021
- Company Overview: Doha- Qatar
- Overseeing the staff duties, the reason for delay of test (STAT) samples and addressing complaints of the department internal as well as external
- Managing the essential supply and coordinating with various departments and vendors for obtaining the necessary stocks
- Dealing with Applicants and sponsors and responding to their queries
- Coordinating with Doctors regarding the release of reports and Blood Repeat samples
- Solving staff disputes and queries and instructing them on their daily duties
- Ensure the smooth functioning of the food handler unit
- Coordinating with the Security head and staff to ensure proper security of Medical Commission
- Coordinating with the Housekeeping department to instruct them on the waste disposal policies and laboratory and collection room hygiene procedures
- Giving a detailed update of the daily issues to the Laboratory Head
- Granting the staff sick, Annual or Casual leaves
- Doha- Qatar
Laboratory Technologist
Ministry of Public Heath
Doha
01.2012 - 02.2021
- Company Overview: Doha- Qatar
- Collect blood samples from applicants including Blood repeats practice proper applicant identification and verification using their passport and IDs for medical fitness certificates, visa processes and travel certificates
- Barcode label vials with patient names and dates and MC number
- Make a detailed entry in the software after the collection and validating the application
- Make sure the specimens are transported to the centrifuge room of the laboratory
- Handling the Tuberculosis sample processing manual and analyser TB Gold
- Handling many applicants varying in age, health status and visa requirements
- Keeping phlebotomy cart and station well-organized and well always stocked
- Practice infection control standards always when working with patients and equipment
- Stocking and organizing laboratory supplies and maintaining company inventory records
- Doha- Qatar
Lab Technician
SEVEN HILLS HOSPITAL
Mumbai
04.2010 - 04.2011
- Company Overview: Mumbai
- Was a part of the inception Team responsible for setting up and validating the hospital Laboratory and the ICU
- Involved in the automation of the Laboratory tests and starting the Mycology and the Tuberculosis Laboratory
- Additional responsibilities included coordinating with the vendors, Representatives, technical specialists, and OT technicians along with doctors
- Mumbai
Lab Technician Microbiology Department /Lecture
HOLY SPIRIT HOSPITAL
Mumbai
01.2009 - 02.2010
- Company Overview: Mumbai
- Responsibilities included - media preparation, staining techniques, identification and reporting of organisms, processing of specimens of urine, stool, throat swab, sputum for AFB, blood, body fluids, pus
- Collection of data for ICMR
- Maintaining patient records and confidentiality
- Mumbai
Lecturer
HOLY SPIRIT INSTITUTE OF NURSING
- Responsible for the theory classes and conducting practices for the BSC Nursing students in pathology and Microbiology
Education
1 YEAR PG CERTIFICATE - HOSPITAL ADMINISTRATION MANAGEMENT
NHCA
SINGAPORE 08-2022
Post-Baccalaureate Diploma - INFECTION CONTROL AND PREVENTION MANAGEMENT
NHCA
SINGAPORE 02-2022
Post-Baccalaureate Diploma - QUALITY CONTROL MANAGEMENT
NHCA
SINGAPORE 02-2022
CERTIFICATION - SIX SIGMA GREEN BELT
NATIONAL HEALTHCARE ACADEMY
SINGAPORE 02-2022
Master Of Science - Medical Laboratory Technology
Manipal College of Allied Health Sciences
Manipal01.2007
Bachelor Of Science - Medical Laboratory Technology
Fr. Mullers Medical College
01.2004
Skills
- Human resources management
- Internal communication
- Office management
- Document management
- Meeting coordination
- Documentation and reporting
- Quality testing
- Lab instrument maintenance
- Training and mentoring
- Parasitology identification
- Specimen collection
- Molecular diagnostics
- Laboratory assay analysis
- Lab testing
- Hematology analysis
- Quality control procedures
- Immunohematology procedures
- Urinalysis testing
- Equipment testing and calibration
- Serology testing
- Lab supply management
- Laboratory information systems
- Equipment calibration
- Phlebotomy techniques
- Instrument maintenance
- Laboratory safety protocols
- Microbiology techniques
- Chemistry testing
- Outbreak management
- Infection monitoring
- Microbiology
- Healthcare regulations
- Infection control audits
- Hospital administration
Affiliations
- Conducted Health Check up and Blood donation camps.
- Participated in Buisness Development and Promotional activities talks , camps ,RTMs ,content marketing,influencer marketing .
- Actively involved in Social media management , lead generation , CRM systems , Data Analysis and marketing activities
Timeline
Administration Manager / HR
MODI HEALTH GROUP
11.2023 - Current
Centre Manager
Stemz Healthcare
01.2022 - 01.2023
Lab Control and Lab Technologist
Ministry of Public Heath
01.2012 - 02.2021
Laboratory Technologist
Ministry of Public Heath
01.2012 - 02.2021
Lab Technician
SEVEN HILLS HOSPITAL
04.2010 - 04.2011
Lab Technician Microbiology Department /Lecture
HOLY SPIRIT HOSPITAL
01.2009 - 02.2010
Lecturer
HOLY SPIRIT INSTITUTE OF NURSING
1 YEAR PG CERTIFICATE - HOSPITAL ADMINISTRATION MANAGEMENT
NHCA
Post-Baccalaureate Diploma - INFECTION CONTROL AND PREVENTION MANAGEMENT
NHCA
Post-Baccalaureate Diploma - QUALITY CONTROL MANAGEMENT
NHCA
CERTIFICATION - SIX SIGMA GREEN BELT
NATIONAL HEALTHCARE ACADEMY
Master Of Science - Medical Laboratory Technology
Manipal College of Allied Health Sciences
Bachelor Of Science - Medical Laboratory Technology
Fr. Mullers Medical College
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