Tina Gill
Columbia City
Summary
Organized, experienced, hardworking individual, with 25 years in dispatch, planning and operations of Transportation. Motivated and driven to reduce company cost, ensuring that owner/operators thrive and succeed, while maintaining exceptional customer service and safety standards. Team minded with exceptional problem-solving skills and attention to detail.
Overview
34
34
years of professional experience
Work History
Blanketwrap Truckload Planner-Midwest Region
CRST Specialized Division
02.2017 - Current
- Coordinate trucks with loads in the area to ensure service is meet in the most cost efficient manner.
- Responsible to keep deadhead cost at the lowest possible minimum to the company.
- Responsible to recover loads that drivers are unable to complete due to hours of service or mechanical issues.
- Ensure customers have the needed equipment, rather it be trailers or van equipment, to service their loads.
- Ensure drivers are operating in a manner that allows them to service the customer and make a profit.
- Communicate with agents, customers, planners, dispatchers and customer service on a daily basis.
- Responsible for relocating trailers in my area to ensure they continue to be utilized efficiently.
Driver Manager- Dispatcher
CRST
11.2014 - 02.2017
- Communicate with drivers to organize timely pick up and delivery.
- Coordinated with planner, driver and van equipment manager to ensure driver had proper equipment to service customer requirements.
- Coordinated with driver that he had necessary hours of service to load and deliver on time.
- Track drivers daily to ensure they are running on time for pick ups and deliveries.
- Communicate any break downs or load issues to planners and agents.
- Log all drivers twice daily.
- Discussed accidents and safety incidents through completing accident reports in adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Ensure drivers are meeting revenue goals.
- Addressed driver concerns with management for a resolution to maintain driver retention.
- Address any service issues with drivers, do any necessary write ups and maintain accurate driver files.
Planner- Fort Wayne
Triple Crown Services
04.2004 - 12.2004
- Coordinate fleet of 50 trucks to deliver freight to customers to ensure on time delivery requirements.
- Communicate train delays to customer service that affect delivery requirements.
- Back up to dispatch as needed.
Lead Dispatcher- Detroit
Triple Crown Services
08.2000 - 04.2004
- Coordinate fleet of 100 trucks to meet service requirements to customers.
- Check system screens to ensure delivery appointments are being met.
- Notify customer service of train delays that will affect scheduled delivery appointments.
- Back up to dispatch as needed.
- Oversee 3 employees.
Swing Dispatcher
Triple Crown Services
03.1998 - 08.2000
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers to ensure service requirements were being met.
- Communicated with customer service regarding train delays causing delays in shipments.
- Worked with a skelton crew on weekends, handling all aspects and situations as they arose.
- Filled in as needed in all areas during weekdays.
Customer Service/Inside Sales/Planning/Dispatcher
Tad Techinical-General Electric Transportation
05.1992 - 06.1997
- Inside sales and customer service for the North East and South East regions.
- Coordinating drivers with loads to ensure on time delivery requirements.
- Answering the phones for over the road dispatch, local drivers and customer service.
- Dispatch fleet of 25 drivers and 3 local driver.
Accounts Payable/Settlements
Tad Technical-General Electric Transportation
05.1990 - 02.1992
- Auditing driver trip reports for accuracy and entering into system for payment.
- Entering all driver fuel receipts into system.
- Fielding all driver calls and questions regarding paychecks.
- Handling all chargebacks to drivers pay.
- Responsible for receiving, auditing, chargebacks and payments to Comdata for comchecks.
- Responsible for the accuracy and payment of invoices.
Education
Associate of Applied Science - Business Administration And Management
International Business College
Fort Wayne, IN01.1990
Skills
- Organized
- Excellent Communication
- Multitasking
- Works well under stress
- Decision making
- Team Leader
Additional Information
Along with my many years experience in Transportation, I also held a Class A CDL from 1994 until 2020. I drove over the road, as a team, for roughly 6 months in 1994.
Timeline
Blanketwrap Truckload Planner-Midwest Region
CRST Specialized Division
02.2017 - Current
Driver Manager- Dispatcher
CRST
11.2014 - 02.2017
Planner- Fort Wayne
Triple Crown Services
04.2004 - 12.2004
Lead Dispatcher- Detroit
Triple Crown Services
08.2000 - 04.2004
Swing Dispatcher
Triple Crown Services
03.1998 - 08.2000
Customer Service/Inside Sales/Planning/Dispatcher
Tad Techinical-General Electric Transportation
05.1992 - 06.1997
Accounts Payable/Settlements
Tad Technical-General Electric Transportation
05.1990 - 02.1992
Associate of Applied Science - Business Administration And Management
International Business College
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