Tina Mack
Hammond
Summary
Resourceful Bartender Trainer known for productivity and efficient task completion. Skilled in mixology, customer service management, and training program development. Excel at communication, leadership, and adaptability, ensuring smooth operations and high-quality training outcomes. As well as creating Brand excitement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bartender/Trainer
Hard Rock Casino Northern Indiana
Gary
04.2021 - Current
- Selected curriculum and instructional aids to increase students' understanding of core
- Selected curriculum and instructional aids to increase students' understanding of core concepts.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Developed instructional materials such as handouts, visual aids, lesson plans.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Trained new bartenders on drink preparation and upselling techniques.
- Ensured compliance with local health regulations related to food handling and alcohol service.
Bartender
Majestic Star Casino
Gary
04.1996 - 04.2021
- Effectively multitasked within fast-paced environment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted frequent visitors by name and explained new promotions.
Education
High School Diploma -
Calumet Baptist High School
Calumet Township, IN05-1990
Skills
- Drink preparation
- Employee training
- Inventory management
- Customer service
- Health regulations
- Presentation skills
- Expert mixology
- Brand awareness
Certification
- Indiana Liquor Permit
- Food Handler Certification
- Indiana Gaming License
- Virginia Gaming License
Timeline
Bartender/Trainer
Hard Rock Casino Northern Indiana
04.2021 - Current
Bartender
Majestic Star Casino
04.1996 - 04.2021
High School Diploma -
Calumet Baptist High School