Tina Mahasane
Experience
Mumbai
Summary
Committed to delivering impactful contributions within corporate environments, fostering personal growth and adding value to organizations.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Manager phone banking officer
Indusind Bank
08.2025 - 01.2026
- Addressed intricate customer challenges adeptly, utilizing diverse internal resources to uncover and apply effective solutions.
- Managed customer complaints with a focus on fostering customer satisfaction and loyalty.
- Fostered robust connections with key clients, ensuring reliable and timely response to requirements.
- Orchestrated transparent dialogue among departments, securing swift resolution of customer issues.
- Attended to customer needs, resolved issues swiftly and referred critical problems to supervisor.
Customer Service Manager Branch Banking
DCB Bank
07.2024 - 07.2025
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Direct Sales Officer
Axis Bank
06.2023 - 07.2024
- Conducted market research to identify new opportunities for business expansion and diversification of products offered.
- Coordinated product demonstrations for clients, illustrating the practical benefits and addressing any technical inquiries that arose during the session.
- Increased sales revenue by implementing effective marketing strategies and building strong relationships with customers.
- Enhanced customer satisfaction by providing timely product information, addressing concerns, and resolving issues promptly.
- Contributed to the development of new sales strategies and tactics by regularly sharing insights gained from client interactions, market trends, and competitor analysis.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
M.COM - BANKING AND FINANCE
JOSHI BEDEKAR COLLEGE THANE
01.2022
TYB.COM - undefined
JOSHI BEDEKAR COLLEGE THANE
01.2020
HSC - Commerce
SAHYADRI JR. COLLGE, BHANDUP
01.2017
SSC - undefined
SHIVRAM SINGH SANMAN SINGH ENGLISH HIGH SCHOOL
01.2015
Skills
Mscit certification English typing proficiency
Interests
Reading, travelling, dancing
DECLARATION
I hereby declare that all the statement made in this application is true and complete to the best of my knowledge. Date: Place: Mumbai TINA S MAHASANE.
Timeline
Customer Service Manager phone banking officer
Indusind Bank
08.2025 - 01.2026
Customer Service Manager Branch Banking
DCB Bank
07.2024 - 07.2025
Direct Sales Officer
Axis Bank
06.2023 - 07.2024
M.COM - BANKING AND FINANCE
JOSHI BEDEKAR COLLEGE THANE
TYB.COM - undefined
JOSHI BEDEKAR COLLEGE THANE
HSC - Commerce
SAHYADRI JR. COLLGE, BHANDUP
SSC - undefined
SHIVRAM SINGH SANMAN SINGH ENGLISH HIGH SCHOOL