Tina Mahasane
Experience
Mumbai
Summary
Committed to delivering impactful contributions within corporate environments, fostering personal growth and adding value to organizations.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Manager phone banking officer
Indusind Bank
08.2025 - 01.2026
- Addressed intricate customer challenges adeptly, utilizing diverse internal resources to uncover and apply effective solutions.
- Managed customer complaints with a focus on fostering customer satisfaction and loyalty.
- Fostered robust connections with key clients, ensuring reliable and timely response to requirements.
- Orchestrated transparent dialogue among departments, securing swift resolution of customer issues.
- Attended to customer needs, resolved issues swiftly and referred critical problems to supervisor.
Customer Service Manager Branch Banking
DCB Bank
07.2024 - 07.2025
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Direct Sales Officer
Axis Bank
06.2023 - 07.2024
- Conducted market research to identify new opportunities for business expansion and diversification of products offered.
- Coordinated product demonstrations for clients, illustrating the practical benefits and addressing any technical inquiries that arose during the session.
- Increased sales revenue by implementing effective marketing strategies and building strong relationships with customers.
- Enhanced customer satisfaction by providing timely product information, addressing concerns, and resolving issues promptly.
- Contributed to the development of new sales strategies and tactics by regularly sharing insights gained from client interactions, market trends, and competitor analysis.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
M.COM - BANKING AND FINANCE
JOSHI BEDEKAR COLLEGE THANE
01.2022
TYB.COM - undefined
JOSHI BEDEKAR COLLEGE THANE
01.2020
HSC - Commerce
SAHYADRI JR. COLLGE, BHANDUP
01.2017
SSC - undefined
SHIVRAM SINGH SANMAN SINGH ENGLISH HIGH SCHOOL
01.2015
Skills
Mscit certification English typing proficiency
Advanced Excel and PowerPoint Microsoft Word proficiency Data analysis and reporting Document creation and editing
Interests
Reading, travelling, dancing
DECLARATION
I hereby declare that all the statement made in this application is true and complete to the best of my knowledge. Date: Place: Mumbai TINA S MAHASANE.
Timeline
Customer Service Manager phone banking officer
Indusind Bank
08.2025 - 01.2026
Customer Service Manager Branch Banking
DCB Bank
07.2024 - 07.2025
Direct Sales Officer
Axis Bank
06.2023 - 07.2024
M.COM - BANKING AND FINANCE
JOSHI BEDEKAR COLLEGE THANE
TYB.COM - undefined
JOSHI BEDEKAR COLLEGE THANE
HSC - Commerce
SAHYADRI JR. COLLGE, BHANDUP
SSC - undefined
SHIVRAM SINGH SANMAN SINGH ENGLISH HIGH SCHOOL