Tina Patterson
Anderson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
CASE MANAGER
Emergency Management Services
10.2022 - Current
- Responsible for performing a thorough file assessment to determine that both the applicant(s) and the property meet program eligibility and other requirements
- To ensure that all required documentation has been submitted and is a part of the applicant file
- Verify that all the required documentation set forth in this guidance and as presented by the Housing Counselors, has been uploaded properly into FAMS
- The lender has 30 days, from receipt of the request for validation, to verify the following: Confirm mortgagors/borrowers on first Mortgage and Note (obtain copy)
- Confirm the number of months first Mortgage is past due
- The unpaid principal balance of the first Mortgage
- Amount of past due property taxes, property insurance, Homeowner Association (HOA) dues (Escrow balance/shortage)
- Total amount past due (reinstatement) including late fees, property taxes, insurance, attorney’s fees, and all applicable fees
- The information obtained from the servicer validation is guaranteed for a specific time and used by Case Managers to determine final eligibility
- Complete review: Performing a complete review to make an eligibility determination
- This review will consist of thoroughly reviewing the applicant file; verifying the hardship; making sure all forms are signed as required; verifying income; and reviewing the supporting documentation
- Submit a complete recommended application to a Senior Case Manager.
ACCOUNTING SPECIALIST
Wesleyan Church Headquarters
01.2019 - 09.2022
- Work with accounts payable and accounts receivable
- Process incoming payments by check, credit card, and ACH
- Receive, process, and reconcile statements
- Prepare monthly financial statements
- Generate and review monthly reports
- Prepare and make bank deposits
- Assist with preparation for annual audits
- Ensure compliance with internal accounting procedures
- Maintain accurate records, including ledgers, journals, receipts, and invoices
- Perform administrative and other tasks as needed.
CUSTOMER CARE REPRESENATIVE II
Anthem Blue Cross Blue Shield
11.2016 - 12.2018
- Member of a specialized unit dedicated to administering group insurance plans for one of the largest accounts at Anthem, utilizing a variety of PC programs to access: Member claim information, member enrollment, benefit design information, and provider information
- Daily communication with members, providers, and a national network of Blue Cross locations through telecommunication, email (Outlook) and internal programs designed to communicate information between Blue Cross locations; providing education and interpretation of benefit packages and eligibility updates to members
- Evaluating claim status and processing
- Providing health promotion through education of Anthem and employer programs designed to increase member engagement and evaluate employer workforce.
CHILDREN and YOUTH MINISTRY DIRECTOR
Colfax Wesleyan
04.2015 - 07.2018
- Develop and implement all children and youth programs, activities, and events; building and cultivating relationships with each individual child, youth, and their parents.
Property Manager
Madison Community Management
01.2016 - 11.2016
- Responsible for setting the initial rent level, collecting rent from tenants and adjusting the rent
- Ensure optimal cash flow by collecting rent each month and strictly enforcing late fees
- One of the main responsibilities of the property manager is to manage tenants
- I am responsible for sorting through the prospective tenant applications to find the best fit for our properties which includes a screening process
- I prepared leases, collected security deposits, and handled maintenance requests, and any, and all complaints from tenants
- I handled move-outs, evictions, while complying with property safety standards.
Preschool Daycare Administrator/Family Life Minister
The Learning Place
03.2013 - 12.2014
- Develop all policies, procedures, manuals, and programs
- Create all student and employee forms, handbooks, and files
- Oversee all daily activities of the Preschool/Daycare
- Develop, implement, and oversee all activities and programs in Family Life Center.
Elementary Supervisor
Cornerstone Christian Academy
08.1998 - 07.2006
- Oversee all daily activities in the Elementary learning center
- Plan and implement lesson plan using A.C.E curriculum
- Assist each student individually with academic questions or areas of need
- Maintain accurate records for each student’s academics; and hold conferences with parents and students to discuss student’s progress
- Plan and implement school programs, fieldtrips, and other extra-curricular activities.
Leasing Agent
Kise Estates Apartments
08.1997 - 08.1998
- Prepare and process leases, show apartments, receive monthly payments, record and file all data, assist residents with questions and maintenance needs as needed.
Pre-school Teacher
Tabernacle Christian Academy
06.1993 - 08.1997
- Plan and implement daily lesson plans using the ABEKA curriculum, covering all aspects of learning
- This included introducing phonics, math, health and safety, geography, science, and writing.
Pre-School Teacher
The Little Lamb
02.1991 - 07.1993
- Plan and implement daily lesson plans using the ABEKA curriculum.
Work Adjustment Specialist
Janus Developmental Services
08.1983 - 09.1987
- Oversee all operations of the Work Adjustment program
- Teaching mentally, physically and emotionally handicapped adults employment skills
- Keep and maintain records and charts on each client’s progress
- Provide monthly written and verbal reports to state caseworker, social worker, and parents
- Oversee all jobs done in the work adjustment area, seeing that production quotas were met while maintaining high quality control standards of jobs completed.
Education
MBA -
Anderson University School of Theology
Anderson, IN08.2013
BS (Organizational/Christian Leadership) -
Anderson University
Anderson, IN08.2011
Skills
- Knowledge of Microsoft Office software, as well as Great Plains and Billcom
- Strong communication skills
- Ability to manage time and set priorities amidst multiple tasks and deadlines
- Ability to manage workload without supervision
- Ability to work comfortably with all levels of an organization
- Problem solving skills
- Excellent organization and planning skills
Hobbies and Interests
- Event planning: I have experiencing in planning, coordinating, and implementing seminars, conferences, outreach programs, luncheons, parties, and Vacation Bible Schools.
- Creative: My creativity has allowed me to enjoy painting murals, creating, and setting up props and backdrops. I have had the on-going opportunity to design and decorate for various events for churches. I have played a creative role throughout my twenty-five years of experience in children’s ministry, ladies ministries, outreach programs, and evangelism ministries, creating inspiring environments that stimulate endless avenues of learning.
- My education has allowed me to further develop my computer skills, enhance my understanding of organizational behavior, conflict resolution, ethics, as well as building stronger leadership qualities and skills. I am a member of the Alpha Chi National College Honor Scholarship Society, having maintained a high grade-point average throughout my studies always striving for excellence.
References
Upon Request
Timeline
CASE MANAGER
Emergency Management Services
10.2022 - Current
ACCOUNTING SPECIALIST
Wesleyan Church Headquarters
01.2019 - 09.2022
CUSTOMER CARE REPRESENATIVE II
Anthem Blue Cross Blue Shield
11.2016 - 12.2018
Property Manager
Madison Community Management
01.2016 - 11.2016
CHILDREN and YOUTH MINISTRY DIRECTOR
Colfax Wesleyan
04.2015 - 07.2018
Preschool Daycare Administrator/Family Life Minister
The Learning Place
03.2013 - 12.2014
Elementary Supervisor
Cornerstone Christian Academy
08.1998 - 07.2006
Leasing Agent
Kise Estates Apartments
08.1997 - 08.1998
Pre-school Teacher
Tabernacle Christian Academy
06.1993 - 08.1997
Pre-School Teacher
The Little Lamb
02.1991 - 07.1993
Work Adjustment Specialist
Janus Developmental Services
08.1983 - 09.1987
MBA -
Anderson University School of Theology
BS (Organizational/Christian Leadership) -
Anderson University
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