Tina Phillips
Hobart
Summary
I'm looking to further my career in a position that I can use my experience and knowledge to continue to help clients. I want to be useful to my coworkers in assisting them and growing with the company
Overview
33
33
years of professional experience
Work History
Emergency Services Lead
Regional Mental Health Center
07.2022 - Current
- Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
- Reduced caller stress levels by maintaining a calm demeanor during high-pressure situations.
- Increased efficiency within the dispatch center by training employee's in new protocols for call handling.
- Ensured timely assistance to callers in crisis by adhering to and also instructing employees on the guidelines stressing the importance of a strict response time.
- Handled sensitive information discreetly while maintaining confidentiality in accordance with HIPAA regulations.
Emergency Services Technician
Regional Mental Health Center
07.2017 - 07.2022
- Improved patient outcomes by providing timely and accurate assessment of mental health emergencies.
- Enhanced teamwork among emergency response personnel through clear communication and effective collaboration during high-stress situations.
- Streamlined patient care processes by efficiently triaging and prioritizing cases based on severity and urgency.
- Developed strong relationships with local hospitals, ensuring smooth patient hand-offs and streamlined communication between healthcare providers.
- Maintained detailed documentation of patient encounters to facilitate continuity of care by other healthcare professionals.
- Provided exceptional customer service to patients and their families during moments of extreme stress or crisis, promoting trust in EMS services overall.
Inpatient Case Manager
Regional Mental Health Center
05.2005 - 07.2017
- Improved patient outcomes by developing comprehensive care plans and coordinating with multidisciplinary teams.
- Enhanced patient satisfaction with thorough assessments, timely interventions, and clear communication of care plans.
- Reduced hospital readmissions by identifying high-risk patients and implementing targeted interventions.
- Streamlined case management processes for increased efficiency and improved patient experiences.
- Collaborated with physicians to develop individualized treatment plans, ensuring optimal patient care.
- Facilitated smooth transitions between healthcare settings by effectively communicating with all relevant parties.
- Negotiated with insurance companies to secure appropriate coverage for patients, minimizing out-of-pocket expenses.
- Coordinated discharge planning to ensure a seamless transition from hospitalization to home or other healthcare facilities.
- Educated patients and families on available resources and support services, empowering them to make informed decisions about their care.
Outpatient Case Manager
Regional Mental Health Center
06.1994 - 05.2005
- Enhanced patient care by developing and implementing individualized treatment plans in collaboration with healthcare professionals.
- Reduced hospital readmissions by closely monitoring patient progress and adjusting treatment plans as needed.
- Improved patient satisfaction scores by providing empathetic support and timely communication throughout the outpatient process.
- Coordinated multidisciplinary care for patients, ensuring consistent and comprehensive treatment across all aspects of their healthcare journey.
Case Manager/Assistant Manager - HR
Calumet Goodwill Industries
01.1991 - 06.1994
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
Bachelor of Arts - Psychology
Purdue University Calumet
Hammond, IN05.1991
High School Diploma -
Highland High School
Highland, IN05.1983
Skills
- Problem Solving
- Conflict Resolution
- Stress Management
- Effective Communication
- Empathy and Compassion
- Time Management
Timeline
Emergency Services Lead
Regional Mental Health Center
07.2022 - Current
Emergency Services Technician
Regional Mental Health Center
07.2017 - 07.2022
Inpatient Case Manager
Regional Mental Health Center
05.2005 - 07.2017
Outpatient Case Manager
Regional Mental Health Center
06.1994 - 05.2005
Case Manager/Assistant Manager - HR
Calumet Goodwill Industries
01.1991 - 06.1994
Bachelor of Arts - Psychology
Purdue University Calumet
High School Diploma -
Highland High School
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