Tina Sachdeva
Faridabad
Summary
Result driven professional with a background of Project Manager in Client Services. Experience includes managing complex projects from conception to delivery, ensuring high quality and timely execution. Strengths include effective team leadership, problem-solving ability, and exceptional client service skills. Previous work has resulted in improved client relationships and successful project completions.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Ebizon Digital Pvt Ltd
Noida
11.2023 - Current
- Client Relationship Management: Successfully built and nurtured relationships with over 50 clients by actively listening to needs, providing strategic guidance, and delivering exceptional service, resulting in a 25% increase in client retention.
- Account Management: Managed a diverse portfolio of 30+ clients, from small to large enterprises, ensuring consistent communication and alignment with client objectives.
- We achieved a 20% increase in client profitability and a 30% improvement in online presence.
- Strategic Problem Solving & Resolution: Proactively identified and addressed challenges across 15+ digital marketing projects, utilizing analytical and creative problem-solving skills to resolve issues.
- This led to a significant increase in client satisfaction and a 35% boost in client retention rates, reinforcing the firm's reputation for delivering effective marketing solutions.
- Leadership & Team Development: Cultivated a high-performing digital marketing team by mentoring and coaching staff on best practices in SEO, PPC, Shopify, and content strategy, fostering a collaborative environment that encouraged innovative thinking and professional growth.
- Stakeholder Engagement: Engaged with internal and external stakeholders to align digital marketing strategies with client goals, ensuring that campaigns were executed effectively and met organizational objectives.
- Business Development: Identified opportunities for expansion within existing accounts and pursued new business leads through strategic networking and marketing initiatives, driving revenue growth in the competitive digital marketing landscape.
Production Coordinator, Team Lead
Ex Squared Solutions Pvt Ltd
Faridabad
12.2019 - 10.2023
- Team Leadership: Directed a cross-functional team of 15, ensuring project alignment and adherence to deadlines, enhancing collaboration and performance by 30%.
- Project Management: Supervised daily production operations for 10+ projects, ensuring 100% on-time and on-budget delivery.
- Scheduling: Developed and managed schedules for 20+ projects, meeting 90% of deadlines.
- Resource Allocation: Optimized resource use for a team of 15, increasing production efficiency by 30%.
- Communication: Acted as liaison for 5 departments and external stakeholders, improving project coordination by 25%.
- Problem-Solving: Resolved issues for 15+ projects within 48 hours, maintaining workflow and meeting 98% of project goals.
- Quality Control: Enforced quality standards, achieving a 98% compliance rate with client and industry specifications.
- Delivered regular updates and reports to stakeholders, improving issue resolution times by 40%.
Education
MBA - Operational Management
Amity University
Noida, Uttar Pradesh10.2024
B.A. - Economics
Jesus and Mary College
Chanakyapuri, Delhi05.2019
Skills
- Performance metrics and reporting
- UI/UX Design Coordination
- A/B Testing
- IT Project Management
- Project Delivery
- Product Management
- Digital Marketing
- SEO
- Analytics and Data Analysis
- Content Management Systems (CMS) - Shopify
- Account Management
- Stakeholder Management
- Microsoft Project
- CRM (Salesforce, Zoho)
- Jira
- Agile/Scrum methodologies
- Project Planning and Scheduling
- Reporting and dashboard creation
Timeline
Customer Success Manager
Ebizon Digital Pvt Ltd
11.2023 - Current
Production Coordinator, Team Lead
Ex Squared Solutions Pvt Ltd
12.2019 - 10.2023
MBA - Operational Management
Amity University
B.A. - Economics
Jesus and Mary College
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