TINA SALINS
Mumbai
Summary
Dependable with track record of success in field with strong work ethics and a hunger to learn and grow. Skilled in effective planning, prioritization, and independent decision-making. Known for great attention to detail and proactive mindset. Seeking to collaborate with a passionate team of professionals to utilize my organizational and people skills and drive business growth.
Overview
5
5
years of professional experience
Work History
Senior Specialist 2
J P Morgan Chase Co.
08.2019 - 04.2022
- Communicated with customers to resolve past-due balances and documented Accounts Receivable activities.
- Summarized details from client documentation to conclude if they could receive small business loans.
- Helped client navigate through issues they faced with fraud and raised claims.
- Owned and monitored team performance charts with periodic nudge via teasers and emails.
- Designed, hosted, and conducted R&R activities across the POD for all teams including ideation, planning, and communication.
- As an E2 SPOC, responsible for employee motivation and morale - organized innovative activities and contests to encourage team bonding and performance enhancements
Senior Customer Service Executive
Teleperformance
08.2017 - 05.2019
- Was entrusted with holding excellent customer service at all times and aiding clients with day-to-day needs
- Providing client information to determine fraud VS dispute on their account and raising claims.
Education
Bachelors in commerce -
Arni University
HSC - undefined
NIOS Mumbai
HSC -
NIOS Mumbai
Skills
Good Communicationundefined
Accomplishments
- Won “Team Player of the Month” in recognition of assistance provided to the team for driving effective Employee Engagement and driving Customer Service
- Part of the team that won the “Team of the Year” CSD 2020 and “Team of the Quarter” 2020
- Nominated as the Mentor in the peer-to-peer programming for performance improvements
- Was applauded twice in a row for perfect track record pertaining to hygiene with zero sick leaves.
Timeline
Senior Specialist 2
J P Morgan Chase Co.
08.2019 - 04.2022
Senior Customer Service Executive
Teleperformance
08.2017 - 05.2019
Bachelors in commerce -
Arni University
HSC - undefined
NIOS Mumbai
HSC -
NIOS Mumbai
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