Tina Starks
Indianapolis,IN
Summary
Dynamic delivery driver with a proven track record at Amazon Flex, excelling in customer service and teamwork. Enhanced delivery workflows, resulting in improved efficiency and customer satisfaction. Skilled in logistics management and route optimization, with a valid driver's license and a positive attitude towards collaboration and problem-solving.
Overview
29
29
years of professional experience
Work History
Delivery Driver
Amazon Flex
11.2025 - Current
- Executed routine maintenance checks and upheld vehicle cleanliness standards to support operational safety.
- Developed and delivered comprehensive training programs for new drivers to ensure adherence to company policies and enhance customer service skills.
- Facilitated teamwork and communication among team members to streamline delivery processes.
- Developed and implemented feedback mechanisms to enhance customer satisfaction and service delivery.
Independent Contractor
Milbrooks Enterprise LLC
10.2022 - Current
- Managed logistics operations to ensure timely delivery of packages.
- Coordinated with team members to optimize route planning and efficiency.
- Utilized tracking systems for accurate package monitoring and reporting.
- Assisted in training new contractors on operational procedures and safety protocols.
- Managed project timelines and deliverables to ensure operational efficiency.
- Collaborated with clients to understand their needs and develop tailored solutions.
- Improved workflow processes by implementing best practices across projects.
- Analyzed client feedback to refine service offerings and enhance satisfaction.
- Developed training materials for new hires, facilitating smoother onboarding processes.
- Streamlined communication between teams to improve project coordination and outcomes.
- Evaluated supplier performance, ensuring alignment with quality and cost objectives.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
Delivery Driver
Instant Cart
01.2022 - Current
- Delivered groceries efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated optimized routes using GPS technology to enhance delivery speed.
- Managed inventory and organized items for streamlined loading and unloading processes.
- Communicated effectively with customers regarding delivery status and changes.
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated complex delivery routes using GPS technology to optimize travel time.
- Maintained accurate records of deliveries and completed documentation promptly.
- Assisted in training new drivers on safety protocols and best practices for deliveries.
- Implemented process improvements that enhanced overall delivery efficiency and accuracy.
- Monitored vehicle performance and conducted routine maintenance checks to ensure reliability.
- Developed strong relationships with customers, fostering a positive delivery experience.
Independent Contractor
OnTrac
08.2020 - 02.2022
- Indianapolis Managed logistics operations to ensure timely delivery of packages.
- Coordinated with team members to optimize route planning and efficiency.
- Utilized tracking systems for accurate package monitoring and reporting.
- Assisted in training new contractors on operational procedures and safety protocols.
- Managed project timelines and deliverables to ensure operational efficiency.
- Collaborated with clients to understand their needs and develop tailored solutions.
- Improved workflow processes by implementing best practices across projects.
- Analyzed client feedback to refine service offerings and enhance satisfaction.
- Developed training materials for new hires, facilitating smoother onboarding processes.
- Streamlined communication between teams to improve project coordination and outcomes.
- Evaluated supplier performance, ensuring alignment with quality and cost objectives.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Insurance Agent
Primerica
08.2020 - 02.2021
- Developed customized insurance solutions to meet client needs and financial goals.
- Educated clients on various insurance products, enhancing their understanding and engagement.
- Conducted thorough needs assessments to identify coverage gaps and recommend appropriate plans.
- Maintained accurate client records in compliance with industry regulations and company standards.
- Developed customized insurance solutions to meet client needs and enhance policyholder satisfaction.
- Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate insurance products.
- Educated clients on various insurance policies, ensuring thorough understanding of benefits and limitations.
- Streamlined claims processing procedures, reducing turnaround time for clients while improving overall service quality.
- Analyzed market trends to adjust product offerings, enhancing competitiveness within the local insurance landscape.
- Led community outreach initiatives, increasing brand awareness and generating new client leads through workshops and seminars.
- Implemented training programs focused on compliance standards, ensuring adherence to industry regulations among team members.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
CNA
Carmel Health And Living
02.2012 - 08.2020
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Collaborated with multidisciplinary teams to develop personalized care plans.
CNA
Westside Garden Plaza
06.2008 - 05.2012
- InDocumented patient progress in electronic health records accurately and efficiently.
- Trained new staff on best practices for resident care and safety protocols.
- Implemented infection control measures, contributing to a safe environment for residents.
- Provided emotional support to residents and families, fostering positive relationships.
CNA
Brookview Nursing Home
02.1997 - 03.1999
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Monitored vital signs, documenting changes to inform healthcare teams.
- Administered medications according to prescriptions, maintaining compliance with safety protocols.
- Collaborated with nursing staff to develop personalized care plans for residents.
- Trained new nursing assistants on best practices and caregiving techniques.
- Implemented infection control measures, enhancing overall safety standards in facility.
- Advocated for residents' needs and preferences during care planning meetings.
- Assisted in rehabilitation exercises, promoting mobility and recovery among patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Provided direct patient care, assisting with daily activities and ensuring comfort.
Education
High School Diploma -
The Excel Center
Indianapolis, IN06-2014
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Delivery Driver
Amazon Flex
11.2025 - Current
Independent Contractor
Milbrooks Enterprise LLC
10.2022 - Current
Delivery Driver
Instant Cart
01.2022 - Current
Independent Contractor
OnTrac
08.2020 - 02.2022
Insurance Agent
Primerica
08.2020 - 02.2021
CNA
Carmel Health And Living
02.2012 - 08.2020
CNA
Westside Garden Plaza
06.2008 - 05.2012
CNA
Brookview Nursing Home
02.1997 - 03.1999
High School Diploma -
The Excel Center