Gardening
Tina Thapa Singh
Lead Analyst
Faridabad
Work Preference
Summary
Dynamic procurement and supply chain professional with over 14 years of experience in planning and organizing supply chain management, procurement operations, invoicing, price negotiation, and customer service. Proven track record in order management and fulfillment, with a strong ability to navigate complex business challenges. Expertise in fostering customer relationships and driving cross-sales initiatives while maintaining the highest standards of integrity across diverse sectors. Committed to delivering exceptional results through strategic thinking and effective problem-solving skills.
Overview
16
16
years of professional experience
1
1
Language
Work History
Lead Analyst-Procurement Operations
Technip Energies India Limited
06.2022 - Current
- Scope of Work: Working with Technip Energies India Limited as Lead Analyst-Procurement Operations, Dealing with clients of India and France:
- Worked for India stakeholder/ vendors/ supplier/buyer: Duration: 20th June 2022 – 20th January 2025.
- Subcontract creation in different tools and software (Jeevan/People connect (GBS Admin))
- Understanding of commercial and legal terms used in the procurement process.
- Review of contract and agreement renewal and discuss it with Vendor.
- Initial check of invoice and assign to buyers for approval and processing of valuation creation for payment.
- Worked in close coordination with the Accounts Payable and accounts Receivable team for closer of vendor payment.
- Follow up with all stakeholders to close the P2P process smoothly.
- Check all related documents(PR/ CBT/Contract/agreement/ Annexure ) to process vendor invoice.
- Check if we have a balance available against the invoice booked in Jeevan.
- Follow up with the buyer for a commercial document if the Invoice is not meeting the agreed term.
- Worked with stakeholders to resolve their queries via email call and chat.
- Designed and developed standard operating procedures for procurement related to important vendors.
- Worked on blocked invoices and disputed invoices with buyers and vendors.
- Do reconciliation and analyze to close the task.
- Mentored new staff, fostering professional growth and ensuring adherence to best practices within the organization.
- Worked in the application transition phase to have a smooth transition to the new application of People Connect.
- Regress follow up with buyers to close the cases before the balance period.
- Working for France as a buyer and TCS stakeholder/ vendors/ supplier/buyer: Duration: 1st Feb 2025 - Till date.
- Inter Company Purchase order creation (Jeevan)
- Creation of Goods / service receipt.
- Receive change order requests from stakeholders and ensure creation of ICPO in Jeevan.
- Ensure the closure of Inter Company Purchase orders.
- Following up with the buyer for purchase order change order, or approval of invoice.
- Working to help suppliers and intercompany stakeholders to resolve their queries.
- Do an initial check of invoices and if anything is missing from the input in Jeevan.
- Monitor the approval of invoices until payment.
- Worked on the disputed invoice.
- Resolving queries via email/chat and call.
Customer Service Executive
Lindstrom Services India Private Limited
07.2017 - 06.2022
- Scope of Work: Working with Lindstrom Services India Private Limited as Customer Service Executive
- Dealing with Industry segments like Food Processing, Pharma & Electronics such as (Amul/Gracure/Mother dairy/HUL/Patanjali and Mondelez (Cadbury)/Knorr/ Mehsana Co-operative/Dr. Oetker/ Serum/Teva API /Dr Ready/Dr. Lal Path, Becton & Dickinson for their workwear requirements.
- Order receiving through an online portal called eLindstrom and passed on to the ERP system.
- Raise sales orders in the Powered app with a line item and share with the Sourcing Team. Check local units for stock transfer to expedite the delivery.
- Doing material sourcing of export goods in the local market. Verify the cost to procure from the local market.
- Negotiate with suppliers for material rates to meet budget alignment with project to supply and fulfill the requirements of stakeholders.
- Worked with various vendors to fulfill the in-house requirement via Alibabaand IndiaMart to get the vendor and negotiate.
- Performing RFP, RFI, RFQ. Plant selection process and managing Sales/purchase order related activity.
- New customer start-up includes an audit of contract, Purchase order, GST certificate and punching of order in ERP system and delivery of the order. Planning training activities for end-user.
- Interact with Client on Annual Price increase and negotiation. Meeting with the customer to close the annual price increase.
- Evaluate buyer and perform risk assessments.
- Analyze spending patterns and market trends to identify cost-saving opportunities.
- Prepare customer contract / Agreement basis on small and medium scale setup.
- Quarterly forecast of material required against the available stock. Forecasting based on order in queue and order in pipeline.
- Do waste management for expired materials and damage materials in close contact with vendor Texool.
- Taking care of vendor payment and new vehicle on the route. Discuss the quotation and close the contract. Handling stock team and delivery representatives. Training, Salary, DA and R&R. Verifying Vendor invoices and doing valuation. Follow up with Vendor.
- Provide training to the customer for new Applications launched on how to use and what all benefits they will have in their business. Also, branding the new digital service, which is in pipeline to provide the best customer excellence.
- Taking care of all customer activities, which includes training of new joiners. The new application launch, Replacement activity, environment day, women’s day.CX week yearly (Customer service day).
- Giving Training on ABSSolute, eLindstrom, and CRM Application India Level to New joined and existing team.
- Initiating Additional sales on existing customers for generating revenue, looking for prospects and pitching customers for product benefit adding to their revenue. Share quotation and close the contract.
- Incharge of Abssolute and RFID (Radio-frequency Identification) project implementation and assistance.
Senior Customer Care Executive
Capgemini India Pvt. Ltd
01.2015 - 11.2016
- Scope of Work: Worked with Capgemini India Pvt. Ltd. {GE (Senior Customer Care Executive)}
- Creating Order Requests for customers for New Material install, Repair and repeat issues.
- Attending Complaints & ensuring maximum goodwill for the organization from business partners & other business associates.
- Follow up with the Field engineers for customers’ requests to visit them for service needs via call/Email.
- Review all the pending order request services with the Engineer’s Director of Services and Managers on Call via WebEx/call.
- Responsible for maintaining Production tracker and daily schedule for the team.
- Share monthly updates related to the process to make the process run smoothly. Training team in our application and keep on updating SOP’s as and when required.
- Do quality audits for inbound agents calls to the engineer’s so that customers get smooth and effective services.
- Follow up with the online support and application team for technical help required by the customer.
- Maintaining the TAT so that we can fulfill the request within the timeline.
Sr. Executive (Sales Operations)
First Serve Solution Pvt. Ltd
05.2013 - 10.2014
- Scope of Work: Worked with First Serve Solution Pvt Ltd as Sr. Executive (Sales Operations)
- Receiving orders from the customers via email/Fax and calling and punching them in the appropriate system (F8).
- Maintaining the TAT can fulfill the orders within the timeline.
- After processing an order, run the pick sheet for the production. An automated invoice will generate for them
- Communicate with production and transport agencies to ensure production possibility and shipment
Senior Process Associate -Operations Department
Accenture Services Pvt. Ltd
02.2010 - 08.2012
- Scope of Work: Worked with Accenture as a Senior Process Associate -Operations Department
- Creation of sales orders as requested from global clients, creation of purchase orders in SAP
- Respond to e-mails, calls, chats and IM’s, dealing with B2B clients and providing spare parts, supply chain management solutions.
- Worked on applied Lean project to save waste management.
- Involve in analyses the data of Post-delivery issues and Cancelled orders of sellers
- Warehouse management and vendor management.
- Performing RFP/RFI & RFQ, Plant selection process and managing sales/purchase order activities.
- Analyzing the problem in standard order processing and providing a solution.
- Also, troubleshooting production problems in the sales and distribution area
- Provide support for creating sales documents, outbound deliveries, Post goods issues and billings
- Working in a 24
- 7 environment to support the client thru mails, calls and chat
- Arranging of urgent requests like Taxis and Next flight Out
- Supervise new joiners and help them in work-related query
Education
MSC-IT -
Punjab Technical University
09-2008
PGDCA (Post Graduation Diploma) - Computer Application
Jammu University
01.2007
Bachelor Degree - undefined
Jammu University
01.2006
Senior Secondary School - undefined
J&K State Board of School Education
01.2003
Higher Secondary School - undefined
J&K State Board of School Education
01.2001
Skills
Supply chain optimization
Accomplishments
Rewarded as best customer service Executive for the year 2019
Rewarded as best employee to add business in COVID situation 2020
Rewarded as best employee of the quarter 2024
Interests
Timeline
Lead Analyst-Procurement Operations
Technip Energies India Limited
06.2022 - Current
Customer Service Executive
Lindstrom Services India Private Limited
07.2017 - 06.2022
Senior Customer Care Executive
Capgemini India Pvt. Ltd
01.2015 - 11.2016
Sr. Executive (Sales Operations)
First Serve Solution Pvt. Ltd
05.2013 - 10.2014
Senior Process Associate -Operations Department
Accenture Services Pvt. Ltd
02.2010 - 08.2012
PGDCA (Post Graduation Diploma) - Computer Application
Jammu University
Bachelor Degree - undefined
Jammu University
Senior Secondary School - undefined
J&K State Board of School Education
Higher Secondary School - undefined
J&K State Board of School Education
MSC-IT -
Punjab Technical University
STRENTH’S
Effective Team Player. Capable to Withstand Work Pressure and Meet Deadlines. Excellent Communication & Interpersonal Skills. Eager to Learn and Contribute.
Personal Details
- Address: 4833,2nd Floor,JP,2,Sainik Colony,Sector-49,Faridabad 121001
- Name: Tina Thapa
- Date: 8.12.2025
- Place: Faridabad, Haryana.
Gardening
I do gardening in free time and grow my own house vegetable and herbs. It give me peace and happiness.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)