Tindu Scaria
Customer Service Executive
Sharjah
Summary
Experienced customer service professional with a strong background in guest relations and ticketing. Skilled in handling front desk operations, managing customer inquiries, and resolving complaints effectively. Proven ability to enhance customer satisfaction through clear communication and prompt service. Familiar with travel and hospitality procedures, including check-in coordination, upselling, and booking management. Committed to providing a positive experience and maintaining high service standards in fast-paced environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Guest Relations Executive
Travel Food Services
03.2022 - 02.2025
- Delivered high-quality customer service to airline passengers, ensuring a smooth and pleasant travel experience.
- Greeted and assisted guests at the reception with a friendly approach
- Communicated with guests to understand and meet their needs
- Promoted excellent customer service and hospitality standards
- Upsold additional services to enhance guest experience and increase sales
- Coordinated with airline staff, ground handling teams to ensure efficient passenger flow.
- Managed airport lounge operations, including guest reception, access verification, and service coordination.
- Improved check-in procedures to reduce wait times
- Managed lounge and reception areas efficiently
- Explained amenities and arranged extra services when requested
- Handled guest feedback and implemented service improvements
- Communicated flight-related information clearly, including delays, gate changes, and boarding announcements.
- Worked effectively in shift-based and high-pressure environments, maintaining service quality at all times.
- Demonstrated strong communication, teamwork, and problem-solving skills to enhance customer satisfaction.
Ticketing Agent
Al Badar Tours and Travels
11.2016 - 06.2018
- Assisted customers with ticket booking and travel arrangements
- Addressed customer queries and complaints professionally
- Issued and printed tickets for air travel and related services
- Provided clear travel information and booking confirmations
- Resolved issues by offering solutions or escalating when needed
- Maintained accurate records of bookings and customer details
- Resolved customer inquiries and complaints professionally, ensuring effective service recovery.
- Promoted travel services to new and existing customers
- Responded promptly to walk-in and phone inquiries
Education
Iata Airport Operations -
Iata Training & Development Institute
Bsc - Airline Tourism hospitality and Management
Airocis College Of Aviation
01.2015
Higher Secondary - Science
Kerala Board
01.2012
Skills
Guest relations
Front desk operations
Complaint handling
Upselling techniques
Booking and ticketing
Communication skills
Time management
Guest complaint resolution
Timeline
Guest Relations Executive
Travel Food Services
03.2022 - 02.2025
Ticketing Agent
Al Badar Tours and Travels
11.2016 - 06.2018
Bsc - Airline Tourism hospitality and Management
Airocis College Of Aviation
Higher Secondary - Science
Kerala Board
Iata Airport Operations -
Iata Training & Development Institute