TINKU CHAKRABORTY
Howrah
Summary
Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI BANK LIMITED
Kolkata
05.2023 - Current
- Reviewed customer payments for compliance with terms of letter of credit or collection instructions.
- Investigated discrepancies in customer payments related to letter of credit or collection instructions.
- Analyzed letter of credit and documentation to comply with government regulations.
- Prepared trade documentation such as letters of credit, certificates of origin, bills of lading and commercial invoices.
- Collaborated with team members across departments to ensure successful execution of trade finance deals.
- Identified discrepancies in invoices, documents related to import, export transactions.
- Monitored compliance with banking regulations related to trade finance operations.
- Coordinated with external stakeholders such as banks, brokers, and traders for obtaining required documentation and completing transactions.
- Provided technical support to colleagues regarding systems used for managing trade finance operations.
- Ensured accuracy of data entered into the system for processing international payments.
- Identified opportunities for cost savings through streamlining existing processes or introducing new technologies.
Senior Process Associate - SME
Tata Consultancy Services Ltd.
Kolkata
- Current
- Spearheading team of 17 members of customer service operations including shrinkage, attrition, ASA & SLA for rendering and achieving quality services as well as optimizing client satisfaction levels and generating additional avenues for business
Customer Relation Officer and Technical Support
Frontline Technologies
Kolkata
07.2012 - 05.2016
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Led training and development programs to enhance team skills and performance.
- Developed and maintained relationships with key clients and stakeholders.
- Ensured the security and confidentiality of sensitive information.
- Worked closely with human resources to support employee management and organizational planning.
Education
M. Com -
University of Burdwan
01.2016
B. Com -
University of Calcutta
01.2012
Skills
- Strategic Planning
- Client Service Management
- Business Operations & Management
- Process Enhancement & Resource Planning
- Service Quality Enhancement & Improvement
- Complaint Resolution & Escalation Management
- People & Workforce Management
- Team Management & Leadership
- Decision Making
- Collaborator Communicator
- Innovator
- Planner
- Quantitative skills
- Invoice Verification
- Due diligence
- Trade Finance Operation
- Letter of Credit
Certification
- Certification in Advance Financial Accounting (Tally, Base, FACT, Excel)
- Business Skills B2 Personal Mastery - Working with Agility Curriculum
- HR : BHR 5 Human Resource Domain Curriculum
- Certificate in Retail Banking Functions and Delivery Channels
- Property and Casualty Insurance North America
- Certificate in US Banking
- Certificate in Advanced Anti Money Laundering
- Certificate in US Mortgages
Personal Information
- Kolkata
- Hyderabad
- Bangalore
- Pune
- NCR Region
- Title: CUSTOMER SERVICES & BUSINESS OPERATIONS PROFESSIONAL
- Date of Birth: 05/09/1991
Languages
- English
- Hindi
- Bengali
Timeline
Deputy Manager
ICICI BANK LIMITED
05.2023 - Current
Customer Relation Officer and Technical Support
Frontline Technologies
07.2012 - 05.2016
Senior Process Associate - SME
Tata Consultancy Services Ltd.
- Current
M. Com -
University of Burdwan
B. Com -
University of Calcutta
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