TINKU KUMAR
Sales & Business development Representative
Bengaluru,Karnataka
Summary
Results-driven sales professional with experience in Relationship Management, Sales Representation, and Pre-sales Support. Proven track record of driving sales growth, building strong client relationships, and consistently meeting targets. Skilled in sales and marketing strategies, client relationship management, communication, and interpersonal skills. Adept at product knowledge, market research, data analysis, and time management. Possess excellent problem-solving, conflict resolution, and goal-oriented mindset. Proficient in data management, team collaboration, industry knowledge, and presentation techniques. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
2
2
years of professional experience
Work History
Pre-sales Associate (intern)
Kido Enterprises
Bengaluru , Karnataka
03.2024 - 06.2024
- Organized company files and created support system to decrease workload and increase productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to team objectives in fast-paced environment.
- Contributed additional revenue to sales plans through resale opportunities.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Tracked sales data for analysis and forecasting.
Sales Representative
Giva
Bengaluru , Karnataka
08.2023 - 01.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
Customer Relationship Manager
Altruist Technology
Bengaluru , Karnataka
12.2022 - 07.2023
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor Of Commerce - Business Administration And Management
Indira Gandhi National Open University
Delhi Skills
- Prospecting and lead generation
- Research and market analysis
- Communication and interpersonal skills
- Strategic thinking and problem-solving
- Negotiation and persuasion
- Time management and organization
- CRM software proficiency
- Industry knowledge and awareness
- Data analysis and interpretation
- Adaptability and resilience
- Sales Presentations
- Cold-calling
- Customer Service
- Relationship Building
- Customer Assistance
- Time Management
- Sales goal achievement
- Problem-Solving
- Loyalty promotion
- Customer Engagement
- Teamwork and Collaboration
- Product Knowledge
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)
Panjabi
Upper intermediate (B2)
Certification
- Certified Google Ads Manage, Google Skillshop- 3 year
- Google Ads Manager Certification
Timeline
Pre-sales Associate (intern)
Kido Enterprises
03.2024 - 06.2024
Sales Representative
Giva
08.2023 - 01.2024
Customer Relationship Manager
Altruist Technology
12.2022 - 07.2023
Bachelor Of Commerce - Business Administration And Management
Indira Gandhi National Open University
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