Experienced and dynamic professional with over 9+ years of dedicated experience in the outsourcing/offshoring industry. Currently, I lead a 13-member team at BT, where I excel in motivating and upskilling team members across various domains. With a strong emphasis on people management, I have honed my skills in analytical thinking, quality assurance, coaching, process improvement, and conflict resolution. My expertise extends to handling complex customer escalations and resolving issues effectively.
Proficient in Communication, Decision-Making, Public Speaking, Management, and Writing, I bring a well-rounded skill set to any team. I hold a degree from Delhi University in Geography and Political Science, underpinning my commitment to both academic excellence and professional growth.