Summary
Overview
Work History
Education
Skills
Hobbies: Hiking,Batminton,Cricket, Traveller
Timeline
Hi, I’m

Tinu John

New Delhi
Tinu John

Summary

Experienced and dynamic professional with over 9+ years of dedicated experience in the outsourcing/offshoring industry. Currently, I lead a 13-member team at BT, where I excel in motivating and upskilling team members across various domains. With a strong emphasis on people management, I have honed my skills in analytical thinking, quality assurance, coaching, process improvement, and conflict resolution. My expertise extends to handling complex customer escalations and resolving issues effectively.

Proficient in Communication, Decision-Making, Public Speaking, Management, and Writing, I bring a well-rounded skill set to any team. I hold a degree from Delhi University in Geography and Political Science, underpinning my commitment to both academic excellence and professional growth.

Overview

10
years of professional experience
3
Languages

Work History

Concentrix Daksh Pvt Ltd

Senior Practitioner
08.2014 - 09.2017

Job overview

Worked for Virgin Media process handling UK based customer


  • Handling inbound calls for Virgin Media.
  • Interacting with customers to resolve faults raised by them and guiding them with installation of Telephone and Broadband services.
  • Achieving daily call targets keeping the customer experience in mind.
  • Ensuring resolution to customers keeping 100% satisfaction as a goal to achieve.
  • Quickly processing information.
  • Fully aware of all laws and regulations regarding data protection in UK.
  • Manage team in the absence of SME or Team leader.

Convergys

Sales Representative
09.2017 - 01.2019

Job overview

Worked for CITI Bank process handling US based customers.

  • Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
  • Negotiated favorable terms with clients by showcasing the value of diverse credit card options available based on their unique financial needs.
  • Monitored industry trends to stay informed on competitor offerings and adjust sales strategies accordingly for continued success.
  • Built long-lasting client relationships, providing exceptional customer service and personalized assistance.

Teleperformance

Online Strategist
03.2019 - 09.2019

Job overview

Worked for Google under TP payroll


  • Developed keyword targeting strategies for search ads that drove increased traffic and conversions on client websites.
  • Reduced wasted spend by implementing negative keyword lists to filter out irrelevant searches from triggering ads.
  • Increased overall campaign performance by analyzing and optimizing Google Ads strategies.
  • Identified opportunities for growth through competitive analysis, market research, and audience segmentation techniques.
  • Ensured compliance with Google''s policies while maintaining creative integrity in ad design and messaging content across various campaigns.

British Telecom

Subject Matter Expert
11.2019 - Current

Job overview

  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Fostered a culture of continuous improvement by encouraging staff participation in brainstorming sessions that led to streamlining various processes within the department.

Education

Shivaji College, New Delhi
Delhi University

Bachelor of Arts
04.2001

University Overview

Subjects: Geography, political Science

St. Mary's School
Safdarjung Enclave, Delhi

04.2001

University Overview

Skills

Organizational Development

undefined

Hobbies: Hiking,Batminton,Cricket, Traveller

Hobbies: Hiking,Batminton,Cricket, Traveller

I have a passion for exploring new places and engaging in outdoor activities. As a sports enthusiast, I enjoy playing cricket and badminton. Additionally, I have a keen interest in hiking and have recently completed treks to destinations such as Brahmatal, Chandrashila, and Triund.

Timeline

Subject Matter Expert
British Telecom
11.2019 - Current
Online Strategist
Teleperformance
03.2019 - 09.2019
Sales Representative
Convergys
09.2017 - 01.2019
Senior Practitioner
Concentrix Daksh Pvt Ltd
08.2014 - 09.2017
Shivaji College, New Delhi
Bachelor of Arts
04.2001
St. Mary's School
04.2001
Tinu John