TINU THOMAS
KOCHI
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Store Manager
UNITED COLORS OF BENETTON
KOCHI
01.2024 - Current
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised team members to enhance customer service skills.
- Implemented visual merchandising standards to promote brand identity effectively.
- Monitored inventory levels and coordinated restocking of merchandise timely.
- Conducted regular staff meetings to boost team communication and morale.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
RARE RABBIT
KOCHI
05.2022 - 12.2023
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned special promotions or discounts based on market trends.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
Store Manager
LENSKART
KOCHI
04.2021 - 05.2022
- Resolved customer inquiries and complaints with professionalism and care.
- Conducted regular staff meetings to boost team communication and morale.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Assisted team in identifying common customer issues for process improvement.
- Collaborated with cross-functional teams to streamline complaint resolution processes.
- Trained new staff on customer service protocols and company policies effectively.
Store Manager
ALLEN SOLLY
KOCHI
04.2019 - 04.2021
- Led the store team to achieve targets through effective training and motivation.
- Managed key customer relationships to ensure satisfaction and loyalty.
- Conducted regular performance reviews to assess team strengths and areas for improvement.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and presented monthly reports to management on sales performance.
Store Manager
ARVIND STORE
KOCHI
03.2018 - 04.2019
- Resolved customer inquiries and concerns efficiently and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to achieve store goals and objectives.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Oversaw daily store operations and ensured smooth workflow among staff.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Education
High School Diploma -
DIPLOMA IN MECHANICAL ENGINEERING
KALAMASSERY03-2013
Skills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Sales analysis
- Promotional planning
- Team building
Timeline
Store Manager
UNITED COLORS OF BENETTON
01.2024 - Current
Store Manager
RARE RABBIT
05.2022 - 12.2023
Store Manager
LENSKART
04.2021 - 05.2022
Store Manager
ALLEN SOLLY
04.2019 - 04.2021
Store Manager
ARVIND STORE
03.2018 - 04.2019
High School Diploma -
DIPLOMA IN MECHANICAL ENGINEERING
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