Tipparapu Manideep
Hyderabad
Summary
Dynamic Senior Product Support Analyst with extensive experience at Amazon, specializing in benefit administration and process management. Proven track record in launching benefits products across multiple regions and enhancing operational efficiency. Skilled in Salesforce and internal audits, demonstrating strong analytical abilities and effective collaboration with cross-functional teams. Recognized for delivering exceptional results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Sr, Prod Support Analyst
Amazon Development Center (HYD 11)
Hyderabad
01.2024 - Current
- I worked in HR as an Administrator for three regions: APAC, EMEA, and CA-LATAM as a Senior Product Support Analyst.
- Provides technical support for employees in policy-related and benefit-related queries, resolves their queries, documents and escalates complex cases, and creates learning programs, process toolkits, SOPs, and resource documents.
- Partnered with the Darwin team and program managers to launch the Benefits Product in three countries, as well as transition existing ones and create a roadmap for new countries.
- Owner of the APAC and CA-LATAM region, responsible for handling products for 22 countries, manual activities, annual activities, training new admins, closing payrolls, benefit windows, and performing data uploads to the database.
- In APAC, I used to handle all manual activities, such as India anonymization, Sodexo weekly activities, Hong Kong rental receipt upload, and collection. Japan parking manual upload, China reports validation, WBR data, process managers, benefit windows updates, annual window updates, worked on Svastiya campaigns, weekly campaigns, branding and content, and working on daily tickets.
- In CA-LATAM, I used to handle Process Managers monthly, bi-weekly, weekly, benefit window creation as per payroll periods, annual window creation as per payroll period, and worked on Brazil transportation voucher benefit sorted internally. Mexico meal voucher, and daily and weekly recurring campaign setup. Reimbursements related to queries, branding, content, and tile creation.
- Collaborates with business managers and engineering teams (Darwin), performs UATs for new country launches, audits the Benefits documents, analyzes the specs, defines the product vision, and aligns it with business requirements.
- Preparing time sheets to track employee productivity, and data consolidation of the team.
- Experience in application tools involved in business, like the SIMT, Darwin tool and WinSCP.
- I received some recognition from stakeholders via a shout-out for our performance.
- I have been in the part of the Open Enrollment period, where employees are instructed to select their benefits, if not, and introducing new plans and new titles for benefits.
- I have implemented and worked on a project called CTI Item Change (Categorize - Human Resource Type - Benefit System Administration Item - Bugs, Errors, Issues). In this project, the employees have a specific item to select the cause of their inquiry related to bugs, errors, or issues: employee enrollment issues, bugs, errors, or issues related to payroll report issues, bugs, errors, or issues related to provider report issues, and bugs, errors, or issues related to SFTP issues.
- SAML Rotation Project - as a system admin, we need to rotate a certificate that generates a federated link from external resources, such as vendors or stakeholders. The rotation that we are performing needs to be done simultaneously with the stokehold and vendor on a call.
- Created SOPs for complex activities, such as working in the EMEA region for UK weekly 1, weekly 2, and monthly Process Manager closers. This activity is performed from 10 PM to 5 AM to monitor the process manager and update the pre-commit file at 3:30 AM after running the Boomi demographic file for employee file split and transfers file split. And created SOP's for some manual activities.
Senior Benefit Process Analyst
Carelon Global Solution
09.2022 - 10.2023
- Working as Benefit Analyst in Carelon Global Solution delivering work with accurately
- Working on different types of Com2 instances as per client requirement
- Benefit analyst as Com2 work using certain application, Salesforce, Enterprises Jira
- On client requirement we get instances by mail, that will be assigned in Enterprises Jira
- The work depends on the group size like 50-99 one day TAT, so we have 1000+ group also
- We have 4 steps in the Com2 process, we need to work on rescrubbing part in salesforces like ASF, Account Structure, eCem, CEP
- Create a string from Macro OR manually from SRS sheet and creating a String from SOB Document and eCEM
- If have any Discrepancy need to send a Scrubbing paper work for sales team regarding SOB is miss matching with the Base and Ecem too
- Build PC
- After 6 months performed internal audits as an internal auditor focus on evaluating and ensuring compliance with process tickets regulations and best practices to maintain the highest standards of tickets and financial integrity
- Supporting team regarding process and updates
- Initiating work to team
- Assigning day to day work
Senior Process Analyst
Thryve Digital Health LLP
09.2019 - 09.2022
- Delivering work with accurately
- Working on different types of claims as per client requirement
- On client requirement I use to work on ND Claims, Adjustments, OPL Claims, Covid-19 Claims, Vaccine Claims, Telehealth Claims, ND QC
- I Performed under 2 types of Adjustment Claims like 479-claims and 897-claims
- Processing claims through application by following knowledge center guidelines
- Clarifying processers doubts and if any claims pending for clarification or assistant need to work with onshore team and close the claims on priority
- Performing Reno claims on priority of onshore team and reviewing claims, doubts
- Specially performed under OPL claims, Vaccine claim and Covid-19 claims
- Participated in Speak up serious and My learning courses I had given innovation ideas to implement to work on easy way
Enrollment & Billing Eligibility Associate
United Health Group-Optum
08.2018 - 01.2019
- Worked on changing the mode of payments like ACH, SSA, RRB and Direct payments
- Also worked on different reports like Term Member Report, Balance under $20, Aging Report, Preliminary Report
Education
MBA/PGDM - HR/Industrial Relations
Hasvith PG College
01.2019
BCA - Computers
Kakatiya University
Hanmakonda01.2016
Skills
- System administration
- Benefit administration
- Process Management
- SLA Management
- Health claims
- HR Operations
- Claims processing
- Benefit Analysis
- Health insurance
- US healthcare
- Internal Audit
- Adjustment Claims
- Salesforce
- JIRA
- Claims adjudication
- Medical billing
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Traveling & Exploring
- Playing snooker
- Cooking
Courses Certifications
Master's in Human Resource Management
Personal Information
- Total experience: 6 years, 2 months
- Date of Birth: 01/05/1996
- Gender: Male
- Marital Status: Married
Timeline
Sr, Prod Support Analyst
Amazon Development Center (HYD 11)
01.2024 - Current
Senior Benefit Process Analyst
Carelon Global Solution
09.2022 - 10.2023
Senior Process Analyst
Thryve Digital Health LLP
09.2019 - 09.2022
Enrollment & Billing Eligibility Associate
United Health Group-Optum
08.2018 - 01.2019
MBA/PGDM - HR/Industrial Relations
Hasvith PG College
BCA - Computers
Kakatiya University
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