Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Languages
Personal Information
AdministrativeAssistant
Tirtha Das

Tirtha Das

Operation Management
Bengaluru

Summary

Dynamic and results-oriented Senior Team Manager with over 7 years of experience across the banking, IT, and e-commerce sectors. Proven track record of leading large teams, optimizing workflows, and delivering high-impact results through process enhancements, people development, and client-centric strategies. Strong interpersonal and leadership skills with a focus on performance management, team building, and stakeholder collaboration. Adept at thriving in high-pressure environments and driving operational excellence through innovation and strategic planning.

Overview

6
6
years of professional experience
2
2
Certificates
4
4
Languages
3
3
years of post-secondary education

Work History

Operations Team Manager

Alorica
04.2025 - Current
  • Led a high-performing operations team, focusing on continuous improvement and employee development.
  • Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
  • Collaborated with cross-functional teams to achieve shared business objectives and drive company growth.
  • Managed key projects from inception to completion, delivering results on time and within budget constraints.
  • Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
  • Implemented risk management strategies to mitigate potential operational disruptions or delays.
  • Developed and executed strategic plans aligned with company goals, resulting in increased revenue and market share.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.

Senior Team Manager

Mashreq Bank
05.2023 - 04.2025
  • Led a cross-functional team supporting digital banking operations for the UAE region.
  • Improved process efficiency by 25% by redesigning workflows and integrating automation tools.
  • Developed dashboards and reports for senior leadership, enabling better decision-making and performance tracking.
  • Mentored new hires and conducted weekly training sessions, resulting in faster onboarding and knowledge retention.
  • Enhanced customer satisfaction by streamlining resolution workflows and implementing feedback loops.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
  • Developed high-performing team members through targeted training programs and one-on-one coaching.
  • Acted as a liaison between upper management and team members, ensuring smooth flow of information to facilitate informed decision-making processes.
  • Streamlined operational processes for increased efficiency and productivity within the team.

Senior Team Lead

Knotify (Wipro)
10.2022 - 04.2023
  • Managed a team of 20 professionals delivering technical and customer support for SaaS platforms.
  • Collaborated with engineering and product teams to implement improvements based on client feedback.
  • Increased team productivity by 30% through structured coaching, time management workshops, and daily stand-ups.
  • Achieved 92% CSAT score consistently by resolving high-priority issues within SLA and enhancing client engagement.
  • Handled hiring, onboarding, and continuous training to build a strong and efficient team.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
  • Enhanced team performance by implementing effective communication strategies and regular feedback sessions.

Assistant Manager – Operations & Client Delivery

Tech Mahindra
08.2019 - 10.2022
  • Oversaw 200-member team handling end-to-end e-commerce operations including order fulfillment, escalations, and returns.
  • Designed and launched a performance monitoring framework, leading to a 15% boost in SLA adherence.
  • Strengthened client relationships by organizing monthly business reviews and implementing client-requested changes quickly.
  • Initiated automation tools that reduced manual effort by 40%, improving turnaround time and reducing error rates.
  • Played a key role in managing cross-functional coordination with internal tech and quality teams for seamless operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Bachelor of Arts -

University of Calcutta
Asutosh Collage Kolkata
07.2005 - 05.2008

Skills

Certification

Lean Management, Simplilearn, 2022

Timeline

Operations Team Manager

Alorica
04.2025 - Current

Senior Team Manager

Mashreq Bank
05.2023 - 04.2025

Senior Team Lead

Knotify (Wipro)
10.2022 - 04.2023

Assistant Manager – Operations & Client Delivery

Tech Mahindra
08.2019 - 10.2022

Bachelor of Arts -

University of Calcutta
07.2005 - 05.2008

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Kannada
Beginner (A1)

Personal Information

  • Date of Birth: 02/12/88
  • Nationality: Indian
Tirtha DasOperation Management