Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Tirupati Naidu

Tirupati Naidu

Retail Operations Head - East
Hyderabad

Summary

Dynamic retail leader with a proven track record at PVH Retail Stores, excelling in store operations and team leadership. Achieved significant sales growth through innovative merchandising and exceptional customer service. Skilled in performance analysis and fostering collaboration, driving employee retention and enhancing customer satisfaction in fast-paced environments.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Head of Retail Operation - East

PVH Retail Stores
04.2024 - Current
  • Boosted sales performance by implementing innovative merchandising strategies and visual displays.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Increased employee retention rates by providing ongoing professional development opportunities and recognizing outstanding performance.
  • Enhanced customer satisfaction through exceptional service and staff training programs.
  • Ensured compliance with all regulatory requirements, maintaining a safe working environment for staff members at all times.
  • Oversaw daily operations, ensuring smooth functioning of all retail departments.
  • Championed customer-centric culture, empowering employees to provide personalized solutions that exceed expectations while cultivating long-term loyalty among clientele.
  • Fostered a positive work environment through strong leadership and team building initiatives.
  • Collaborated with cross-functional teams to improve overall store performance and achieve company objectives.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Area Sales Manager

PVH Retail Stores
04.2022 - 03.2024
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
  • Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Cluster Manager

PVH Retail Stores
04.2017 - 03.2022
  • Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
  • Developed efficient operational processes to optimize resources and improve overall cluster performance.
  • Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
  • Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
  • Managed cluster expenditure by adhering to set budget.
  • Recruited top talent to strengthen the existing workforce, ensuring qualified professionals were placed in crucial roles throughout the organization.
  • Earned recognition for leadership excellence by consistently exceeding performance targets and promoting a culture of continuous improvement within the cluster management team.
  • Mentored new hires during their onboarding process providing guidance on company culture values norms expectations thus easing transition periods into their respective roles.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Store Manager

Tommy Hilfiger
04.2016 - 03.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Store Manager

Tommy Hilfiger
04.2015 - 03.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Customer Relationship Officer

Tommy Hilfiger
01.2012 - 03.2015
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Made costumer aware of the current and new programs and offers.
  • Proposed accessories to complete outfits and complement clothing choices.
  • Accepted and processed customer payments.

Insurance Sales Executive

INDIAINFOLINE
08.2008 - 07.2010
  • Developed strong relationships with existing customers to generate referrals and increase repeat business.
  • Contributed to the agency''s overall success by exceeding individual sales goals and supporting team initiatives.
  • Achieved top sales performance rankings within the agency consistently through aggressive prospecting and relationship building efforts.
  • Enhanced customer loyalty levels by conducting regular follow-up calls, resolving issues quickly.
  • Stayed current on industry trends and regulations, ensuring accurate knowledge when advising clients on coverage options.
  • Streamlined the claims process for clients, reducing processing time and increasing satisfaction.
  • Steered cross-selling initiatives that led to an increased product line purchase rate amongst existing customers.
  • Exceeded sales targets consistently by identifying clients'' unique needs and offering tailored insurance solutions.
  • Increased client retention by providing exceptional customer service and addressing concerns promptly.
  • Cultivated mutually beneficial client relationships through telephone calls and meetings.

Education

Bachelor's of Commerce (Hons) - Accounts And Finance

Heramba Chandra College
Kolkata
04.2001 -

Higher Secondary - Accounts

National High School
Kolkata
04.2001 -

Secondary Board -

Andhra Association School
Kolkata
04.2001 -

Skills

Store operations

Merchandise planning

Vendor negotiation

Performance analysis

Teamwork and collaboration

Time management

Problem-solving abilities

Team leadership

Interests

Watching Movies

Timeline

Head of Retail Operation - East

PVH Retail Stores
04.2024 - Current

Area Sales Manager

PVH Retail Stores
04.2022 - 03.2024

Cluster Manager

PVH Retail Stores
04.2017 - 03.2022

Store Manager

Tommy Hilfiger
04.2016 - 03.2017

Assistant Store Manager

Tommy Hilfiger
04.2015 - 03.2016

Customer Relationship Officer

Tommy Hilfiger
01.2012 - 03.2015

Insurance Sales Executive

INDIAINFOLINE
08.2008 - 07.2010

Bachelor's of Commerce (Hons) - Accounts And Finance

Heramba Chandra College
04.2001 -

Higher Secondary - Accounts

National High School
04.2001 -

Secondary Board -

Andhra Association School
04.2001 -

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Tirupati NaiduRetail Operations Head - East