Shaun Stewart
Kokomo
Summary
Results-oriented professional specializing in team leadership, inventory oversight, and food safety regulations. Proven track record of optimizing operations and boosting customer satisfaction in high-pressure settings. Dynamic shift lead skilled in staff training and operational procedures. Proven ability to manage inventory effectively while maintaining high standards of food safety compliance. Ready to leverage leadership skills to enhance team performance and customer satisfaction. Dedicated professional with a strong background in customer relationship management and team supervision. Known for implementing operational procedures that drive efficiency and ensure compliance with health regulations. Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills. Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Shift Lead
Hardee's Restaurant
Kokomo
09.2025 - Current
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on company standards and operational procedures for service.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Monitored food safety practices to ensure compliance with health regulations.
- Coordinated shift schedules to optimize staff coverage during busy periods.
- Implemented daily opening and closing procedures for restaurant operations efficiency.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reinforced rules to promote superior employee performance.
- Performed administrative tasks including filing documents, data entry.
Administrative Coordinator
Tzion Synagouge
Kokomo
04.2022 - 08.2024
- Coordinated scheduling for events and meetings within the community space.
- Managed communication between staff, volunteers, and congregation members.
- Organized materials for educational programs and community outreach initiatives.
- Assisted in maintaining accurate records of donations and membership information.
- Developed promotional materials for events using various software tools.
- Collaborated with leadership to plan special services and celebrations.
- Facilitated training sessions for new volunteers on administrative procedures.
- Oversaw inventory management of supplies and equipment for daily operations.
- Provided administrative support to various departments within the organization.
- Provided assistance during special projects or events as needed.
- Organized and maintained filing systems for sensitive documents.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Managed incoming mail distribution and outgoing courier services.
- Answered phones and routed calls to appropriate personnel.
- Processed invoices from vendors in a timely manner according to company policies.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
General Manager
Hardees Resturant
Indpls
01.2021 - 01.2022
- Managed daily restaurant operations and ensured compliance with health standards.
- Trained and supervised staff in efficient food preparation and customer service.
- Developed schedules for employees to optimize staffing during peak hours.
- Resolved customer complaints to improve satisfaction and maintain loyalty.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Collaborated with suppliers to maintain inventory levels and quality ingredients.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Subway
Indpls
02.2019 - 01.2021
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Assistant Manager
McDonalds
Indpls
06.2016 - 01.2019
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Trained and mentored team members on food safety and quality standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted regular inspections of equipment and cleanliness to uphold company standards.
- Assisted in financial reporting and cash management at the end of shifts.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
Office Administrative Assistant
Timberlake Apartments
St. Paul
01.1999 - 2002
- Organized tenant files and maintained accurate record-keeping systems.
- Managed office communications and correspondence for residents and staff.
- Coordinated maintenance requests and scheduled service appointments for residents.
- Supported property management team with administrative tasks and project coordination.
- Handled incoming inquiries, providing information and directing calls as needed.
- Maintained office supplies inventory and ordered replacements when necessary.
- Collaborated with team members to ensure efficient office operations and procedures.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Ordered supplies and maintained an inventory of office equipment.
- Sorted mail daily for distribution throughout the organization.
- Directed clients and guests to correct departments, rooms, and staff members.
- Assisted with scheduling meetings and appointments for the office staff.
Assistant Manager
Roseville Seniors Apt
Roseville
08.1993 - 01.1998
- Managed tenant relations and responded to inquiries promptly.
- Coordinated property maintenance and repairs with vendors and contractors.
- Oversaw lease administration and ensured compliance with regulations.
- Conducted property inspections to assess condition and identify issues.
- Facilitated tenant move-in and move-out processes efficiently.
- Developed budgets for property operations and managed expenses effectively.
- Trained staff on customer service standards and operational procedures.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
Education
Some College (No Degree) - Business
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Team supervision
- Inventory management
- Food safety compliance
- Staff training
- Operational procedures
- Customer relationship management
Timeline
Shift Lead
Hardee's Restaurant
09.2025 - Current
Administrative Coordinator
Tzion Synagouge
04.2022 - 08.2024
General Manager
Hardees Resturant
01.2021 - 01.2022
General Manager
Subway
02.2019 - 01.2021
Assistant Manager
McDonalds
06.2016 - 01.2019
Office Administrative Assistant
Timberlake Apartments
01.1999 - 2002
Assistant Manager
Roseville Seniors Apt
08.1993 - 01.1998
Some College (No Degree) - Business
Ivy Tech Community College of Indiana