Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Languages
Timeline
Generic

Tisha

Summary

Proven track record in enhancing customer loyalty and streamlining data analysis at TaskUs and Netmax Technologies. Excelled in conflict resolution and advanced Excel, boosting client retention and decision-making accuracy. Demonstrated leadership in high-pressure environments, achieving significant improvements in customer satisfaction. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TaskUs
08.2023 - 01.2024
  • Assisted Amazon customers from the United States.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

EClerx Services
02.2023 - 08.2023
  • Assisted Comcast customers from the United States.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Data Analyst

Netmax Technologies
06.2022 - 12.2022
  • Produced monthly reports using " Advanced Excel" spreadsheet functions.
  • Utilized data visualization tools like "Power BI" to effectively communicate business insights.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Worked on "Python" and "Database Management System" .


Interview Co-ordinator

Indian School Of Business
01.2022 - 03.2022
  • Coordinated and executed the digital placements operations at the Indian School of Business (ISB) for the PGP Co2022, ensuring a smooth and efficient process.
  • Successfully completed a three-month "UNITE" internship program, gaining valuable experience and skills in interview coordination and placement operations.
  • Collaborated with various stakeholders, including recruiters and students, to schedule and organize interviews.
  • Worked on "EDTEX" portal for records of students.


Education

BBA - Data Analysis

Chitkara University
Rajpura
07.2023

12th Grade - Commerce

St. Xavier's Sen. Sec. School
Sirsa
03.2020

Skills

  • Leadership & Teamwork
  • Call Center Operations & Complaint Resolution
  • Time Management & Problem-Solving
  • Active Listening & Building rapport
  • Advanced Excel & Spreadsheets
  • Data Entry
  • Power BI

Hobbies

  • Sports
  • Modelling
  • Dance

Certification

  • Completed College-level Coursework and received a certificate for completion of a 30-hour workshop on "Business Analytics" at Chitkara Business School. I gained micro work experience by learning and applying the fundamentals of data-driven problem-solving at the workplace using spreadsheets as a tool.
  • Completed College-level Coursework and received a certificate for completing 200 hours of training in " Business Analytics" by one of the largest multinational professional companies " Ernst & Young" .


Languages

English
Hindi

Timeline

Customer Service Representative

TaskUs
08.2023 - 01.2024

Customer Service Representative

EClerx Services
02.2023 - 08.2023

Data Analyst

Netmax Technologies
06.2022 - 12.2022

Interview Co-ordinator

Indian School Of Business
01.2022 - 03.2022

BBA - Data Analysis

Chitkara University

12th Grade - Commerce

St. Xavier's Sen. Sec. School

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Tisha