Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Extracurricular Activities
Training
Disclaimer
Timeline
Generic

Tissy Varghese

Hyderabad

Summary

Dynamic professional with Amcat certification in English and expertise in Human Resource Management. Proven ability to identify training and development needs through job analysis and collaboration with management. Strong communicator with a track record of building relationships and enhancing organizational effectiveness. Committed to fostering growth and development within teams to drive overall success.

Overview

7
7
years of professional experience

Work History

Group Leader

Wipro
HYDERABAD
09.2024 - Current
  • Established clear goals and expectations to enhance team alignment.
  • Coached associates and senior associates to foster professional growth.
  • Monitored daily work assignments to track progress effectively.
  • Managed team dynamics and resolved conflicts through open communication.
  • Addressed grievances by actively listening to all parties involved.
  • Promoted collaboration while discouraging unhealthy competition among team members.
  • Aligned individual objectives with team goals to ensure cohesive performance.
  • Identified strengths, weaknesses, and development needs through ongoing feedback.

Team Leader (TL)

Wipro Limited
10.2022 - 08.2025
  • Established clear goals and expectations to ensure team alignment.
  • Mentored and coached a diverse team of associates and senior associates.
  • Assigned daily tasks and monitored progress to maintain accountability.
  • Managed team dynamics, addressing conflicts and fostering collaboration.
  • Addressed grievances impartially by actively listening to all parties involved.
  • Discouraged unhealthy competition while promoting a collaborative environment.
  • Aligned individual objectives with overall team goals for cohesive teamwork.
  • Provided constructive coaching and feedback to enhance individual performance.

Quality Support Analyst (QSA)

Wipro Limited
HYDERABAD
12.2021 - 09.2022
  • Conducted detailed statistical analyses to identify quality trends and improvement areas in processes.
  • Performed regular quality audits to ensure compliance with established standards.
  • Mentored new hires, facilitating their integration into the team and processes.
  • Developed and maintained quality standards and procedures alongside cross-functional teams.
  • Fostered a culture of continuous improvement by identifying inefficiencies and recommending process enhancements.
  • Analyzed test results and produced comprehensive reports outlining findings and actionable recommendations.

Subject Matter Expert (SME)

Wipro Limited
05.2020 - 11.2021
  • Executed quality monitoring and audits to pinpoint improvement areas for associates and teams.
  • Mentored a team of associates and senior associates, enhancing overall performance.
  • Served as a buddy and mentor for new hires during onboarding processes.
  • Conducted refresher training to educate internal team members on tools based on quality trends.
  • Aligned individual objectives with team goals to promote cohesive teamwork.

Senior Process Associate

Cognizant Technology Solutions
07.2018 - 04.2020
  • Navigated ambiguous risk areas on commerce platform in accordance with established SOPs.
  • Maintained high accuracy while reviewing tasks to meet community standards and internal policies.
  • Proactively contributed to knowledge sharing sessions to enhance team collaboration.
  • Completed mandatory training as identified in training plan and motivated others to participate.

Education

M.B.A -

R.D.V.V

B.E. - EC

R.G.P.V

12th -

I.S.C. Board

10th -

I.C.S.E. Board

Skills

  • Goal setting
  • Team coaching
  • Conflict resolution
  • Performance monitoring
  • Statistical analysis
  • Process improvement
  • Employee training
  • Grievance handling
  • Relationship management
  • Employee development
  • Operations management
  • Feedback delivery

Hobbies and Interests

Net surfing, dancing, cooking

Accomplishments

  • Certificate for above-and-beyond category nomination at Wipro
  • Certificate for outstanding performance as a rookie nomination at Cognizant
  • Certificate of participation for 'Microsoft DreamSpark Yatra' held at Hitkarini College, Jabalpur, M.P.
  • 1st runner-up in the college-level quiz competition on energy conservation held at the Institution of Engineers, Jabalpur (M.P.)
  • Merit certificate from Malayalee Samajam for good marks among other students in 12th grade
  • Successfully coordinated the organization and management of Techfest at my college

Extracurricular Activities

Actively participated in All cultural activities held at school and college level. Computer Postmortem Workshop. Basic PCB Designing Workshop.

Training

  • Training in Assessment of Quality of Work Life of the employees.
  • Training in Advanced Telecom: including GSM, CDMA, 3G Technologies.

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge & belief. 

Date: 

Signature: Tissy Varghese

Timeline

Group Leader

Wipro
09.2024 - Current

Team Leader (TL)

Wipro Limited
10.2022 - 08.2025

Quality Support Analyst (QSA)

Wipro Limited
12.2021 - 09.2022

Subject Matter Expert (SME)

Wipro Limited
05.2020 - 11.2021

Senior Process Associate

Cognizant Technology Solutions
07.2018 - 04.2020

M.B.A -

R.D.V.V

B.E. - EC

R.G.P.V

12th -

I.S.C. Board

10th -

I.C.S.E. Board

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