Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Websites
Mentoring And Coaching
Passport Details
Project Management
Personal Information
Training
Generic
Rashmi Ranjan Sahu

Rashmi Ranjan Sahu

Sr Technology Consultant
Bengaluru,KA

Summary

Competitive Advantage Customer Success | Cross Functional Team Leadership | C-level Conversations | Business prospect | Project Management | Mentoring | Escalation Management

Technical consultant with a skill of partnering with the clients. Involved and skilled in business opportunities, Negotiation, Pre-Sales, Escalation Management, Customer Relationship Management (CRM) and Account Management.

Overview

8
8
years of professional experience
1
1
Certificate
4
4
Languages

Work History

Support Engineer

NEXXOFT INFOTEL LIMITED
03.2016 - 01.2018
  • As a Storage administrator: Collecting LUN performance reports from the backend array and the VPLEX to check the performance issue
  • Monitoring the ticketing tool and working on tickets as per priority
  • Identifying the Alerts in USM, SRM (VIPR) and working on them
  • Performing the health checks on VNX, UNITY, VPLEX and identifying the faults
  • Managing the Array related issues through Unisphere
  • Attending Customer calls and coordinating with the team for fixing their issues
  • Identifying the Network related issues and coordinating with the internal network team to get it fixed
  • As a Backup Administrator: Worked on various backup failure scenarios and successfully resolved them to the best
  • Performing the health checks on the Avamar grids and Data Domain
  • Restoration of corrupted/lost data
  • Avamar password resets, logging into client environment and identifying the faults
  • Attending Customer calls and coordinating with the team for fixing the backup failures
  • Monitoring the ticketing tool and working on tickets as per priority
  • Identifying the Alerts for backup in IBM NETCOOL and working on them
  • Running On demand backup when there is a backup failure seeking customer’s approval

Storage Deployment Engineer

TEKsystems
01.2018 - 03.2019
  • Worked on 3par,Primera, Alletra and StoreOnce new deployments/HW disk addition/Node conversions (DIPU)/CSR activities/FC addition/Firmware upgrade/Patch upgrade activities.
  • Assisting/Performing StoreOnce and 3par firmware upgrade/QR upgrades in customer Environment
  • Performing compatibility checks from the host level components and assisting on upgrading them
  • Assisting/configuring zoning best practices with regards to customers infrastructure
  • Performing health check analysis trend for the customers infrastructure
  • Monitoring the VSAN and collecting the switch Logs for better performance of the Fabric
  • Taking configuration backup for SAN & storage devices including 3par and StoreOnce devices
  • Providing remote support to the Onsite engineer when required
  • Driving efforts on documentation for technical planning of different models.
  • Performing remote copy mechanism using cli and SSMC interface.
  • Mentoring the team on technical concerns and adopting technical skills within team.



Technical Solutions CONSULTANT (EMEA and AMS Regions)

Hewlett Packard Enterprise(Pointnext Services)
03.2019 - Current
  • Working on designing solutions with regards to backup and Storage infrastructure
  • Drafting high level plans and executing migrations from enterprise level storage infrastructures
  • Configure Backup Infrastructure on Veeam, Commvault, data Protector, BackupExec, NetBackup and RMC
  • Taking block level backup/peer copy using exchange, sql, SAPHANA between 2 storage devices.
  • Preparing high level plans on peer copy replications between storage infrastructure.
  • Using vMotion for migrating the data from one volume to another volume in a VMware environment
  • Working on peer copy mechanism using RMC between 3par and Nimble
  • End to End managing of backup solutions and preparing high level plans on peer copy replications between storage infrastructures.
  • Driving efforts on documentation for technical planning of different products.
  • Mentoring the team on technical concerns and adopting technical skills within team.
  • Worked on issues for customers with regards to backup, replicated in our lab environment and provided maximum solutions to the customers
  • Trained individuals for Backup Applications / Backup issues / Backup failures and migration related activities

Skills

Solution Design

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Accomplishments

  • Honoured with top performer rank for 4 quarters consistently at TEKsystems.
  • Credited with High Performance Award in Jan 2019 for performing best on training from HPE.
  • Privileged with multiple awards for maintaining high productivity in recent job role.
  • Accredited with Best Mentee Award.
  • Commemorated as a Star Point Recognition in Hewlett Packard Enterprise for Customer success stories.

Certification

Commvault

Timeline

Technical Solutions CONSULTANT (EMEA and AMS Regions)

Hewlett Packard Enterprise(Pointnext Services)
03.2019 - Current

Storage Deployment Engineer

TEKsystems
01.2018 - 03.2019

Support Engineer

NEXXOFT INFOTEL LIMITED
03.2016 - 01.2018

Mentoring And Coaching

  • Providing process training to new joiners of AMS Storage Team.
  • Mentored over 30 new joiners on trainings like - case closure, logical troubleshooting, call flow, process adherence, Escalation Handling, Time Management etc.
  • Ensuring that the business protocol is adhered
  • Sharing the individual metrics and making sure it meets the target set by the center.
  • Communicating daily with cross functional teams including Sales, Legal, Operations and Management.
  • Participating in presentations, training, and other working sessions.
  • Managing successful client deployments and ensuring to meet ongoing high client satisfaction and renewal.

Passport Details

N9899351

Project Management

  • Data Mining for Non-Remote Resolve Cases of the AMS Storage Team.
  • Handling case closure discussion with engineer to meet the RR% target for the AMS Storage Team.
  • Providing onsite clean task training to ASM Storage Team to ensure that there is no miss on onsite clean task audit.
  • Providing feedback to the engineer on onsite clean task audit, it helps to meet the onsite clean task target.
  • Working with Pursuit team (Internal PM) to verify on resource requests and workload distribution to engineers.

Personal Information

Date of Birth: 03/08/1992

Training

  • 3par, Primera and Nimble (Storage)
  • StoreOnce (Backup)
  • Veeam
  • Migration

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Rashmi Ranjan SahuSr Technology Consultant