Tith Jo

Key Responsibilities

• As an operations head for Sales, Marketing, Aftersales, customer Care, Certified Preowned, HRM and Accounts I played a significant role in ensuring the best productivity from manpower and resources.
• Primary responsibilities included forecasting financial year profitable goals and execution strategy with in a planned budget.
• Sales expertise is in coaching and developing new employees skill, lead generation through various sources and lead management in process way.
• Aftersales expertise is in ensuring brand SOP, WIP management, customers retention, warranty and insurance claim settlements and upselling services.
• Employees and Customer satisfaction is my top priority.
• I represents the dealership brand and deal with all OEM requirements from time to time and fulfilling all the targets set for Sales, Spares, Accessories, Trainings, campaigns and marketing activities.
• Made sure 100% successful attainments in OEM audit for customer satisfaction, mystery shopping in sales and aftersales.
• Daily and weekly monitor KPI metrics viz Productivity, Efficiency and Utilization of dealership resources.
• Maintained stock of new vehicles and parts as per principle standards.
• Identifying recruitments and trainings requirements.
• Ensure readiness of safe working environment and best housekeeping at its best.
• Infra, yard audit and proper maintenance.
• Consistency in maintaining employees daily, monthly, quarterly, annual awards and recognitions.

Major Achievement

• 7 years maintained 47% stake of all over kerala retails.
• 23 Awards from Jeep for Sales, Customer Satisfaction, Quality, Parts and Marketing activities.
• 100% customer satisfaction in sales and 92% in aftersales.
• 86% customer retention against retailed vehicles.
• First dealership in country organized Jeep Trails and Camp Jeep from the dealership level and did 11 Jeep Trails and 3 Camp Jeep in consecutive 7 years.
• The only dealer awarded for best marketing innovations in prospective and existing customer events.
• Excellence in digital marketing, have 79K natural followers in fb.

Key Responsibilities

• Overall management of sales in the dealership.
• Lead generation and lead management.
• Sourcing best employees and coaching skills.
• Analysis of Customer Satisfaction through PSF.
• Maintaining best market share according to TIV.
• Innovative marketing for finding right prospects.
• Employees satisfaction and retention.
• Maintenance of Infra and Test Drive vehicles.
• Exchange and used cars liquidation.
• Forecast goal, sale planning and execution strategy.
• Daily performance review.

Major Achievement

• Consistently dealership was top in country for retail numbers and for the recognition FCA awarded Jeep dealership in 2016.
• Understanding and identifying prospective buyers for FIAT.
• Consistently sales employees got recognition and award from OEM.
• Highest number of Abarth sold in country.

Key Responsibilities

• Management of dealership sales business at Showroom and field.
• Overseeing the sales team, setting sales targets, developing strategies to meet goals, managing customer relationships.
• Recruitment of sales employees, conducting product and skill development Trainings and motivating.
• Planning and timely execution of promotional BTL activities
• Analyzing market trends and share
• Optimize the overall sales process.
• Lead generation and lead management with best ratios in source wise Test Drives, Evaluations, Trade-ins, orders and retail parameters

Major Achievements

• Dealership got Global Award from Nissan for sales overall performance.
• Maintained highest retail numbers among the sales managers in dealership group.
• Attained best market share when Nissan Terrano launched.
• Key role in successful development of Datsun brand in the dealership territory.

Key Responsibilities

• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Monitor team performance and MTD report on metrics.
• Motivate team members.
• Discover training needs and provide coaching.

Major Achievements

• Joined as sales consultant and after 2 years promoted to Asst Manager Sales with the excellence retails numbers consistently and ownership attitude.
• Awarded job in BMW of the same dealer to retain when planned to relieve.

Key Responsibilities

• Building a rapport with potential customers to improve the possibility of a sale in the future.
• Taking customers on test drives and demonstrating vehicle features.
• Maintaining a customer database, followups and communicating with them.
• KPI Attainment

• Assisted students with career exploration and future education planning to help achieve academic and career goals.