Tithi Das
Kolkata
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Oparations Manager
RPAS Aerial Solutions
10.2022 - Current
- To gather the team management and operations handling experience.
Business Development Executive
Woodenstreet India Pvt Ltd
03.2021 - 09.2022
- To gather the experience on sales
Assistant Front office Manager
Novotel Hyderabad Convention Centre
08.2019 - 11.2020
- Working as a Guest Relation Executive with more involvement with Guest Experience Management., Currently working as a Guest service Officer for more than 1 year.
Hotel Assistant
Grand Hyatt Goa
03.2018 - 07.2019
- Under the supervision of Mr
- Bresnsly Souza
Hotel Assistant
Ramada Udaipur Resortand Spa
09.2017 - 03.2018
- Under the supervision of Mr
- Ranjit Kumar, Front
Hotel Assistant
Contemporary Training Pltd
08.2016 - 08.2017
- Under the supervision of Mr
- Souvik Sur, Front office
- Manager
- Currently working as a Guest service Associate for 2 Months
- Completed 1year Advanced Certificate course in Aviation & Hospitality Management which includes 2 months internship from Swissotel Kolkata as part of the course
office Manager
Swissotel Kolkata
06.2017 - 07.2017
- Worked as a Guest service Associate for more than 6 Months
- Industrial Training
Chartered Accountants
S. Mandal & Co
01.2014 - 06.2016
Audit Assistant
- Under the supervision of Mr
- S.L
- Mandal, Chartered Accountants)
- Academic Qualification
Education
XII -
WBCHSE) Barrack pore Debi
01.2013
WBBSE -
Barrack pore cantonment
girls High School
01.2011
BBA - Business Administration
Chandigarh University
Skills
- Certifications / Skills
- IT Knowledge
- Excellent in MS Excel, MS Power Point, MS Word
- Customer Retention
- Performance Monitoring
- Incidents Management
- Customer Service
- Timely Complaint Resolution
- Guest Conflict Resolution
- Hospitality and Service Knowledge
- Client Relationship Management
- Team Member Development
- Office Organization
- Regulatory Compliance
- Front Desk Management
- Guest Reception
- Reservation Management
- Guest Relations
- Staff Supervision
- Event Coordination
- Quality Assessment
- Problem-Solving Skills
- Word Processing
- Relationship Building
- Teamwork and Collaboration
- Staff Training
- Strategic Planning
- Phone and Email Etiquette
- Team Supervision
- Coaching and Mentoring
- Facilities Management Software
- Time Management
- Effective Planning
- Computer Skills
- Hospitality Services
- Fluent in English and Hindi
- Business Development
- Administrative Skills
Interests
PERSONAL DETAILS
, Date of Birth:,
, Address: Barrack pore, Mani Rampur, Das para PIN-700120
Hobbies: Singing, Dancing
Additional Information
- Handling & Dealing with all VIP Guest. Checking and gathering guest experiences and overall feedback on day to day basis. Complaint Handling and different ways to Recover. Knowledge of Opera, Triton, Alcatel, Reserve, Scandall, Vision. Taking Check-in as per audit. Escorting guest to the room. Arranging of Amenities and making of cards for the VVIP guests. Call Handling on daily basis. Informing all the guest about what’s new thing going around the hotel. A bit knowledge of Billing & Cashiering on Check out as per audit.
- CURRICULARACHIEVEMENTS Achievements /Participations Hysat winner in Grand Hyatt Goa in September 2018. Hystar of the Month several times. Highest up-seller in the month of November 2018 in Grand Hyatt Goa. I was the employee of the month in the Front Of the House For December 2017 in Ramada Udaipur Resort and Spa.
Languages
English
Proficient
C2
Timeline
Oparations Manager
RPAS Aerial Solutions
10.2022 - Current
Business Development Executive
Woodenstreet India Pvt Ltd
03.2021 - 09.2022
Assistant Front office Manager
Novotel Hyderabad Convention Centre
08.2019 - 11.2020
Hotel Assistant
Grand Hyatt Goa
03.2018 - 07.2019
Hotel Assistant
Ramada Udaipur Resortand Spa
09.2017 - 03.2018
office Manager
Swissotel Kolkata
06.2017 - 07.2017
Hotel Assistant
Contemporary Training Pltd
08.2016 - 08.2017
Chartered Accountants
S. Mandal & Co
01.2014 - 06.2016
Audit Assistant
XII -
WBCHSE) Barrack pore Debi
WBBSE -
Barrack pore cantonment
girls High School
BBA - Business Administration
Chandigarh University
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