Yoga
TITIKSHA
Team Lead @ Amazon
Noida,UP
Summary
Motivated and disciplined Team Leader offering 4+ years background with progressive advancement in logistics, operations management, stakeholder management and customer relationship management. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and customer satisfaction.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
4
4
Certificates
Work History
Team Lead
Amazon Transportation Services (Amazon India)
Noida, UP
09.2019 - Current
- Responsible for strategizing, planning & executing the delivery plan as per the projection.
- Oversee daily loading and unloading of packet volume, check with vendors for pendency, staff planning and supervising work of the team.
- Minimize resource and time losses by addressing associates or production issue directly and implement timely solutions. Also improve processes with automation.
- Lead associate/vendor groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Create processes and systems for end-to-end operation, prepare and present daily/weekly operations report to senior management.
- Maintain quality metrics and drive productivity projects by resource utilization and benchmarking to reduce overall cost.
- Mentor newly hired employees on operating equipment and safety and develop training manual to use for reference.
- Motivate and train junior team members and instruct them on protocols and procedures of each station to maximize contributions and team productivity.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Take on additional job duties during unexpected backlog, resulting in SLA adherence.
- Manage delivery service channels and key stakeholders from other functions (HR, Customer care, IT and Finance).
- Develop and deepen relationships with customers, vendors and internal stakeholders.
Senior Executive
Huawei Telecom (India) Pvt Ltd
Gurgaon, HR
01.2019 - 03.2019
- Worked on project titled Consumer's buying behavior in Indian smartphone market
- Conducted primary research on mobile phone consumer behavior in Indian smartphone sector with objective of identifying top of mind brands of mobile phone consumer, customer satisfaction with existing brand, learning period of consumer before buying a phone, most influencing advertisement activities, consumer's preference in buying platform and most important smartphone features
- Collected existing market insights of Honor products by visiting prime retail stores in Delhi, Noida and Gurgaon to increase product awareness, customer acquisition, market share, penetration and revenue
- Analyzed data and made reports to suggest effective recommendations for sales improvement and brand promotions.
Senior Executive
Universal Credit Pvt Ltd
Delhi
05.2016 - 06.2017
- Organized business development executive schedule
- Organized, attended and participated in stakeholder meetings
- Developed long term relationship with clients
- Planned and developed bespoke sales strategies
- Acted as link between customer and the company
- Utilized marketing resources to drive account retention and growth
- Achieved business plan targets whilst maximizing profits at desired margin
- Communicated business relevant information and provided structured feedback to senior management
- Provided administrative support as needed.
Additional Information
Marketing Intern
Reliance Jio Info comm Limited, Head Office, West UP
2018-05 - 2018-07
- Worked with Youth and Mass marketing team on three ongoing projects.
- Devised & executed sales pitch to senior management of the colleges and made agreements to install Jio WiFi under Digital Campus Program.
- Coordinated & communicated with students to ensured maximum participation from various colleges in Jio Digital Champions Program which was a five-week training program for undergraduate students where eligible students would interact with small and medium businesses (SMB) to explain how latest technologies could benefit them.
- Conducted city-wide market online survey to understand the popularity of various Jio products among youth.
Education
MBA - IB & Marketing
Amity International Business School
Noida 07.2017 - 05.2019
CA-IPCC -
Institute of Chartered Accountants of India
07.2014 - 11.2016
M.Com. -
R.G.P.G. College
Meerut, UP 05.2014 - 04.2016
B.Com -
R.G.P.G. College
Meerut, UP 06.2010 - 05.2013
Skills
Logistics expertise
Accomplishments
- Supervising team of 20 supervisors and 150 delivery associates.
- Used Microsoft Excel to develop delivery tracking spreadsheets and showcasing training stats.
- Brought down the customer escalations by 85% by identifying the process gaps and defaulter DAs at the station.
- EHS Pinnacle: awarded as best performer in the territory for Employee Health & Safety.
- Appreciated for leading complex work streams, managing several project initiatives and a team on large scale simultaneously.
Certification
Agile Product Owner Role: Foundations (https://rb.gy/thppig)
Interests
Dancing
Watching Movies
Timeline
Agile Product Owner Role: Foundations (https://rb.gy/thppig)
02-2022
Team Lead
Amazon Transportation Services (Amazon India)
09.2019 - Current
Senior Executive
Huawei Telecom (India) Pvt Ltd
01.2019 - 03.2019
Content Marketing: Online course in Content marketing by E-Marketing Institute
09-2018
The Fundamentals of Digital Marketing Certificate by Google.
09-2018
Beginner's Trading Certification: Basics of Trading, Stock Exchanges, Stock Market Myths, Key Financial Ratios, Fundamental & Technical Analysis.
05-2018
MBA - IB & Marketing
Amity International Business School
07.2017 - 05.2019
Senior Executive
Universal Credit Pvt Ltd
05.2016 - 06.2017
CA-IPCC -
Institute of Chartered Accountants of India
07.2014 - 11.2016
M.Com. -
R.G.P.G. College
05.2014 - 04.2016
B.Com -
R.G.P.G. College
06.2010 - 05.2013
Personal Information
• Date of Birth : 01-Sep-1994
• Gender : Female
• Father's Name : Naresh Dutt Tyagi
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