Titiksha Yamgar
Technical Support Analyst
PUNE,Maharashtra
Summary
Experienced technical support engineer and recruitment specialist seeking collaborative opportunities. Reliable Technical Support Engineer with robust problem-solving skills and deep understanding of network systems and software troubleshooting. Strong ability to diagnose and resolve technical issues, ensuring minimal downtime and optimal performance. Demonstrates clear communication with clients and team members, enhancing user experience and operational efficiency. Adept at implementing and maintaining IT infrastructure, contributing to seamless technology integration and support. Carrying diverse experience of Technical Recruiter with expertise in full-cycle recruitment, staffing, and key account management. Skilled in high-volume hiring, team leadership, and strategic talent acquisition. Seeking an Assistant Manager role to apply problem-solving and interpersonal skills to drive team growth and organizational success.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
3
3
Certifications
Work History
Tech Support Analyst
Wipro Technologies
PUNE
09.2024 - Current
- Provided L1/L2 technical support for the European client Tenneco via voice process and ServiceNow (SNOW) platform, ensuring timely ticket creation, tracking, and resolution.
- Handled incoming user calls and delivered end-to-end support for Active Directory services, including account creation, password reset, and account unlocks.
- Resolved issues related to Microsoft Teams, Outlook, and Office 365 applications, ensuring minimal downtime for business users.
- Supported SAP systems (SAP Logon 800) by unlocking accounts, resetting passwords, and managing user system access requests through the SAP GRC Access Portal.
- Assisted users with Lotus Notes and QAD (versions 2014, 2015, and 2018) application troubleshooting and access-related issues.
- Performed user verification and validation through SuccessFactors for security, compliance, and governance.
- Ensured high-quality service delivery by effectively prioritizing incidents, maintaining SLAs, and providing accurate documentation of issue resolution steps.
- Collaborated with cross-functional teams and escalated complex issues to higher support levels, to ensure smooth operations.
- Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing.
- Monitored network security, identified vulnerabilities, and implemented measures to protect against cyber threats and ensure data integrity.
Assistant Account Manager
SMARTWORKS
PUNE
12.2023 - 08.2024
- Oversee daily property management operations, including staff supervision and facility maintenance
- Monitor critical systems (400 KVA UPS, HVAC, DG, chillers, transformers)
- Approve departmental invoices and track contracts, warranties, and emergency projects
- Manage relationships with clients, tenants, and key vendors
- Coordinate scheduling activities, including tenant moves, events, and maintenance
- Supervise maintenance with contractors and coordinate safety drills
- Promote positive tenant and owner relations
- Oversee housekeeping, security, and facility management operations
- Implement processes and practices to improve efficiency and compliance
- Develop and execute operational strategies, monitor performance, and maintain policies
- Manage daily operations, staff scheduling, and resource allocation
- Ensure compliance with laws, regulations, and inventory management
- Establish vendor relationships and motivate staff to meet goals
- Analyze client feedback to enhance customer service
- Managed a 20-person team, improving productivity and on-time delivery
- Provided excellent customer service and suggested operational improvements.
Technical Recruiter
Dexian (Formerly DISYS)
PUNE
06.2022 - 03.2023
- Source, screen, and shortlist qualified candidates for technical roles
- Manage the full recruitment life cycle for US clients, including strategic global hiring programs
- Collaborate with hiring managers to define technical requirements and recruit top talent
- Specialize in recruiting for US clients, including Wells Fargo and Bank of America
- Conduct interviews using structured methods, technical assessments, and behavioral questions
- Build and maintain a candidate CRM for a strong pipeline of qualified candidates
- Network with IT professionals at tech conferences and meetups
- Stay updated on technological trends to discuss future hiring needs with clients
- Successfully placed candidates in roles such as SharePoint developer, front end- back-end developer, and SQL Developers
- Inform applicants about job responsibilities, compensation, and benefits
- Solicit job orders from employers, develop detailed position descriptions, and verify applicant references
- Match applicants' qualifications with employers' needs and submit qualified candidates to clients
- Provide background information on organizations and facilitate interviews
- Specialize in hiring technical professionals for roles in software engineering and development
- Negotiate job offers, coordinate onboarding, and monitor recruiting metrics
- Collaborate with other departments for a smooth recruitment process
- Utilize job boards, social media, and recruiting tools to attract candidates
- Leverage technical background for a deep understanding of technical roles and skillsets.
Technical Support Engineer
Allied Digital Services
Mumbai
07.2021 - 07.2022
- Troubleshooting client applications by taking remote access
- Working on emails and chats for global clients
- VPN configuration
- MS Teams/ Outlook/ Office 365 configurations
- VDI set up
- Ticket creations on Service-Now tool
- Giving accesses to the organization applications
- Troubleshoot and resolve 25-35 tier I technical issues on a daily basis for internal software issues, conduct root- cause analysis, and escalate tier II and tier III issues to appropriate personnel
- Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
- Established patterns to reoccurring issues and provided input to development teams.
Project Engineer (Tier-1 Support Engineer)
FIS Solutions (India) Pvt. Ltd.
PUNE
04.2020 - 06.2021
- Supported all FIS applications and handled configurations and troubleshooting for VPN, VDI, Outlook, Office 365, and MS Teams
- Managed account unlocks, password resets, and account creation for FIS/Worldpay/Vantiv employees
- Worked on Worldpay VPN access, VIP access mapping, Vantiv IQ access, and VDI session troubleshooting
- Assisted Worldpay and Vantiv clients, using ServiceNow for ticket creation
- Monitored system status, network connectivity, and performed problem analysis in a PC environment
- Resolved network issues, configured operating systems, and provided remote desktop support
- Diagnosed and resolved software and hardware issues over the phone or in person
- Applied knowledge of high-end storage products and technologies for troubleshooting and problem-solving
- Delivered superior customer service in a fast-paced environment, focusing on resolving incidents and requests quickly
- Provided day-to-day technical support via phone, chat, and face-to-face, minimizing the need for escalation
- Conducted root cause analysis and identified problem trends to improve the environment.
Tech Support
Wipro Technology Pvt, Ltd.
Bangalore
08.2019 - 03.2020
- Provided end-user support for various technical issues
- Identified, researched, and resolved technical problems
- Responded to support requests via phone, email, and in-person
- Troubleshot software and application issues on Windows systems
- Documented and tracked problems to ensure timely resolution
- Followed established guidelines and instructions for job functions
- Offered technical assistance for computer systems, software, and hardware
- Resolved LAN, WAN, and other network-related issues
- Implemented WAN networking, including VPN setup for secure connections
- Resolved remote access issues for Outlook, Skype, and MS Teams
- Managed user access and resolved VDI issues.
Education
Masters of Business Administration (Human Resource management) - Human Resources Management
JSPM’S College of Engineering. (SPPU)
Pune, MH03.2021
Bachelors of Engineering - Computer Science
Sinhgad Institute of Technology
03.2017
HSC -
SSC -
Skills
Excellent communication skills (verbal and written)
Networking and tenacity, with diverse experience
ServiceNow (SNOW) – Ticketing, incident management, and request fulfilment
Active Directory (AD) – user account creation, password resets, and account unlocks
Microsoft 365 Suite – Outlook, Teams, OneDrive, and SharePoint troubleshooting
ITIL practices – incident, problem, and change management
Basic networking – DNS, DHCP, VPN connectivity, and troubleshooting
SuccessFactors – User validation and verification
SAP system administration
Remote Desktop Tools – Troubleshooting via RDP, Citrix or VPN
Recruitment Strategy & Talent Assessment
Job Board Sourcing (Dice, Monster, LinkedIn)
Interview preparation, scheduling, and technical requirements
ATS expertise (Bullhorn, JobDiva, Ceipal)
LinkedIn Talent Solutions
Recruitment & Technical Recruiting
Interview Formats (Teams, Zoom, Bullhorn)
Multitasking and time management
ATS and Candidate Database Management
Candidate Sourcing and Screening
Technical documentation
Websites, Portfolios and Profiles
https://www.linkedin.com/in/titiksha-yamgar-54419a242/
Certification
Java
Timeline
Tech Support Analyst
Wipro Technologies
09.2024 - Current
Assistant Account Manager
SMARTWORKS
12.2023 - 08.2024
Technical Recruiter
Dexian (Formerly DISYS)
06.2022 - 03.2023
Technical Support Engineer
Allied Digital Services
07.2021 - 07.2022
Project Engineer (Tier-1 Support Engineer)
FIS Solutions (India) Pvt. Ltd.
04.2020 - 06.2021
Tech Support
Wipro Technology Pvt, Ltd.
08.2019 - 03.2020
HSC -
SSC -
Masters of Business Administration (Human Resource management) - Human Resources Management
JSPM’S College of Engineering. (SPPU)
Bachelors of Engineering - Computer Science
Sinhgad Institute of Technology