Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Titli Das

Titli Das

Kolkata

Summary

Strategic Senior Consultant with over 3 years of experience driving organizational growth through structured problem-solving and advanced statistical modeling. Expert at bridging gaps between cross-functional teams to enhance operational performance and deliver insights for complex business challenges.

Overview

3
3
years of professional experience

Work History

Sr. Consultant

Sutherland Global Services P Ltd.
Chennai
02.2025 - Current
  • Solutions-oriented Senior Corporate Travel Consultant with mastery in Amadeus, Travelport, and Sabre. Proven track record of managing high-pressure traveler emergencies and optimizing workflows via Spark. Expert in desk operations and junior staff mentorship, consistently delivering top-tier service while driving efficiency during peak travel periods.
  • Recognized as Top Consultant for back-to-back quarters after successfully streamlining project delivery timelines.

Senior Customer Support Executive

Concentrix Daksh Services India Pvt Ltd
06.2024 - Current
  • Collaborated with internal teams to resolve customer issues, improving communication and teamwork.
  • Maintained accurate records of customer interactions, ensuring compliance with company policies.

Customer Care Executive

Globiva Pvt Services Ltd
07.2023 - 04.2024
  • Responded to customer inquiries via phone, email, and chat, resolving maximum issues on the first contact.
  • Resolved customer complaints in a timely and professional manner, resulting in optimum customer satisfaction rate.

Education

B. Com(Hons.) - Accounting and Finance

Khudiram Bose Central College
11-2025

Higher Secondary Education -

Krishnapur Adarsha Vidyamandir
12.2021

Secondary Education -

Christ Church Girls High School
Kolkata
12.2019

Skills

  • Communication skills
  • Interpersonal skills
  • Problem solving
  • Conflict resolution
  • CRM software proficiency
  • Customer interaction management
  • Attention to detail
  • Organizational abilities
  • Amadeus expertise
  • Travelport knowledge
  • Spark familiarity
  • Sabre experience

Languages

  • English
  • Bengali
  • Hindi

Personal Information

  • Date of Birth: 06/17/03
  • Gender: Female
  • Nationality: Indian

Timeline

Sr. Consultant

Sutherland Global Services P Ltd.
02.2025 - Current

Senior Customer Support Executive

Concentrix Daksh Services India Pvt Ltd
06.2024 - Current

Customer Care Executive

Globiva Pvt Services Ltd
07.2023 - 04.2024

B. Com(Hons.) - Accounting and Finance

Khudiram Bose Central College

Higher Secondary Education -

Krishnapur Adarsha Vidyamandir

Secondary Education -

Christ Church Girls High School
Titli Das