Strategic Senior Consultant with over 3 years of experience driving organizational growth through structured problem-solving and advanced statistical modeling. Expert at bridging gaps between cross-functional teams to enhance operational performance and deliver insights for complex business challenges.
Overview
3
3
years of professional experience
Work History
Sr. Consultant
Sutherland Global Services P Ltd.
Chennai
02.2025 - Current
Solutions-oriented Senior Corporate Travel Consultant with mastery in Amadeus, Travelport, and Sabre. Proven track record of managing high-pressure traveler emergencies and optimizing workflows via Spark. Expert in desk operations and junior staff mentorship, consistently delivering top-tier service while driving efficiency during peak travel periods.
Recognized as Top Consultant for back-to-back quarters after successfully streamlining project delivery timelines.
Senior Customer Support Executive
Concentrix Daksh Services India Pvt Ltd
06.2024 - Current
Collaborated with internal teams to resolve customer issues, improving communication and teamwork.
Maintained accurate records of customer interactions, ensuring compliance with company policies.
Customer Care Executive
Globiva Pvt Services Ltd
07.2023 - 04.2024
Responded to customer inquiries via phone, email, and chat, resolving maximum issues on the first contact.
Resolved customer complaints in a timely and professional manner, resulting in optimum customer satisfaction rate.