Tittu Prashanth Dass

Highly passionate Presales Leader with 10+ years of IT experience of leading high performing technical presales teams. Experience in building teams with presales expertise like Storage Solutioning selling, Sizing, Quoting, Technical Drawings etc in pursuit of Technical Wins

• Collaborate with multiple teams and stakeholders in pursuit of technical wins.
• Able to work under pressure, use own initiative and motivation to meet deadlines, juggle multiple projects, and set priorities.
• Demonstrated skills in identifying client need to fulfill networking requirements with exceptional skills-in resolving problems while providing an effective and a complete solution.
• Pro-active, flexible, enthusiastic and result driven.
• Attention to detail and accuracy.
• Excellent written and spoken English, clear oral communication skills.
• Flexible and adaptable across different technologies and domain

• EMCTA VMAX3 – Technology Architect, MAX3 Solutions Specialist Version 1.0
• EMCTA VMAX – Technology Architect, Symmetrix Solutions Specialist Version 7.0
• XtremIO 3.x – XtremIO 3.x Flash Storage Solutions
• EMC ISM – EMC Certified Information Storage Associate
• EMCCIS – Cloud Infrastructure and Services Associate Version 2
• VTSP 5.5 – VMware Technical Sales Professional
• VTSP Hybrid – VMware Technical Sales Professional

• Date of Birth: 10/06/87
• Gender: Male

• English
• Hindi
• Telugu
• Tamil

Project Title: NA Presales Global Alliances and US Acquisitions

Duration: April 2018 – Till Date

Role: Manager, Customer Experience Engineering

Technology: Storage Presales

Responsibilities: 

· Lead a Team of 40+ Inside presales engineers supporting North Americas Pre-Sales/ Sales Teams.

· Staffing: Recruit, hire, and train employees. Conduct performance evaluations and provide feedback. Address personnel issues and ensure appropriate staffing levels. Involved in hiring 100+ new college graduates that meets both technical and selling skills.

· Leading: Provide leadership and guidance to the team. Motivate and inspire team members to achieve their best performance. Foster a positive and collaborative work environment. Led multiple teams supporting both partner and direct selling business. Managed a large team of 60 + Inside engineers across tenure.

· Strategic Thinking: Contribute to the development of long-term organizational strategies. Align departmental goals with overall company objectives. Involved in multiple programs to build frameworks to enable both technical and people leaders focusing on key competencies like Presence and Influence, strategic mindset, story telling and command of business. Hosted three such programs across tenue.

· Mentoring and Development: Provide guidance and mentorship to team members. Support professional development and career growth. Involved in mentoring both direct repartee’s, tenured engineers and new leaders focusing on identified competencies.

· Business Development: Collaborate outside field Presales/ Sales stakeholders to identify business needs and curate Presales/ Sales services. Identified and standardized several presales deliverables that can repeatable, accelerate sales motion and bring customer value.

Project Title: Presales Shared Services – Large Accounts Program

Duration: April 2016 – Till Date

Role: Senior Advisor, Systems Engineer Analyst

Technology: Storage Presales

Responsibilities:

· Part of the Pilot Team of the Americas Large Accounts Program leading KAISER PERMANENTE AND DISNEY

· Collaborate /Go on calls with the SE to understand and learn account specific best practices and cater other custom requirements like End-to-End upgrades, Custom Presentations, Post Sale Activities etc.

· Understand Sales cycles and be available at critical Peak Times (during deal period) and aid the Account Team in successful Wins.

· Assist the Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans.

· Deliver Technical l Solution presentations to End Customer

· Assist the account Team in building Sizing Configurations/ Quotes/ Technical Drawings

· Expert in Sizing and Quoting core EMC products like VNX, VMAX, XtremIO and VMAX3 storage arrays.

· Possesses strong, detailed product/technology/industry knowledge. Knowledge of job associated software and applications, troubleshooting and concepts.

· Provided Tech Sessions to the Team Members and share the Account specific best practices.

· Involved in Mentoring New Team Members and enable Team members to service account requests independently.

· Assisted the Kaiser VCE Team in Custom VNX upgrades for the VBLOCK VNX's

· Identified new custom offerings like Disk Layouts, Pool Recommendation, and Building Post Sale Solutions Abstract for Implementation etc. Capacity Forecasting Activities.

· Assisted the Account in two large deals of $35M in Q4 2016 and $71M in Q3 2017.

Project Title: GBS Presales – Storage solution sizing

Duration: December 2012 – March 2016

Role: Systems Engineer Analyst

Technology: Storage Presales

Responsibilities:

· Part of the Pilot Process for VMAX3, XtremIO and Mainframe Sizing

· Expert in providing the solutions based on customer requirements.

· Expert in sizing core EMC products like VNX, VMAX, XtremIO and VMAX3 storage arrays satisfying a given capacity, performance, and workload requirement.

· Completes required presales documentation quickly and accurately.

· Strong and detailed product/technology/industry knowledge. Knowledge of job associated software and applications, troubleshooting and concepts.

· Provide Tech Sessions to the Team Members

· Mentoring New Team Members

Project Title EMC-Symmetrix/Global Command Centre

Duration: January 2010 – December 2012

Role: Product Support Engineer/Storage Admin

Technology: Storage

Responsibilities:

· Provide 24/7 Support and critical recovery for EMC Symmetrix and V-Max Products. Troubleshooting and resolving all Error codes and issues on Symmetrix storage boxes.

· Handle Service requests, Customer chats and Internal chats to address issues with storage associated with Symmetrix storage boxes.

· Storage Provisioning – LUN Provisioning, LUN Masking, Zoning

· Training: Provide Symmetrix Fundamentals and Architecture Trainings for New Team Members/Mentoring

· Excellent Knowledge of EMC Symmetrix DMX/V-Max Architecture, Advanced troubleshooting, and concepts.

· Hands on experience on all Symmetrix storage boxes including FRU Replacements, Handling critical errors and DU/DL Situations.