Titu Shill
Guwahati
Work Preference
Summary
A result oriented professional with more than 15+ years of experience in Operations, IT Service Industry & Cash Logistics Industry, Vendor Management, and Projects Management & Team Management & Sales & ATM CRA agency(RCA for Chronic site/Terminals, Infra, Uptime & Transaction, ATM site Ambience, OEM & CRA ) at different reputed organizations. Good Communication & Interpersonal skills, hardworking, self-motivated, Leadership quality through proper coordination with the team members, Quick and Responsive, Sincerity and Willingness to learn, Flexible and adaptable, responds rapidly to changing agendas focused, committed, team man and a consistent die-hard attitude to succeed.
Seeking a position to utilize my skills and abilities in a growth-oriented organization that offers professional growth and to build a career in a growth-oriented environment with committed and dedicated people, which help me to make significant contribution while developing my skill yet further by acquiring newer and sophisticated skills as they come .Enterprising team player & planner with a strong record of contributions in streamlining operations, increasing productivity and improving systems & procedures. Highly motivated and must have the ability to absorb current organizational values.
Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in UPS, BATTERY, IT, SERVO, SOLAR products and current market trends. Over 18 years of sales and business development success.
Professional in territory management with keen eye for strategic planning and customer engagement. History of driving market expansion and building lasting client relationships. Highly collaborative team player with sharp focus on achieving results and adapting to dynamic market trends. Known for effective communication and problem-solving abilities.
Overview
1
1
Language
2
2
Certifications
16
16
years of professional experience
Work History
Territory Manager
PROSTARM INFO SYSTEM LIMITED
11.2025 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained and mentored sales representatives in sales techniques and strategies.
- Worked with vendors and suppliers to support timely delivery of products and services.
Assistant operation Manager – MS team North East Region (7 State)
CMS Info system Ltd
12.2020 - 11.2025
- Worked at CMS info system Ltd. as Assistant Operation Head of North East (7 States) and heading ATM Operation across North East for MS & project with an entire team of 40+ team members with Managing 3700+ ATM/ E-Surveillance/passbook machine for entire North East for all the Private and Public Sector Banks’ ATM /CRM/ES Machines under CMS umbrella.
- Handling fields service for entire North East through Field Channel, Engineer movement, Reduce aging call, improve Engineer skillset, Manage Customer Escalation etc.
- Training – Entire Field team is trained for all the activities assigned to get best results.
- Customer Interface – Periodic Review, SLA Management, Escalation Management.
- Setting up process- Review existing process and making necessary changes/ revision based on circumstances/ customer expectation. Setting new processes before rolling out any new activities on field, proposing solution for chronic issues (repeated thefts/vandalism/ frauds resulting in high downtime etc.).
- Implementation of New activities/ Processes- E-Surveillance Field Support & Multi-Skill Activities.
- Implementation of all activities in entire North East – Uptime & Transactions of ATM/CRM/PBK/ES machines; ATM Down Calls and maintain uptime Team Performance Monitoring; Cost Saving.
- Billing and collection.
Team leader – Northeast (7 State)
NCR Corporation India PVT LTD
01.2011 - 12.2020
- Worked at NCR Corporation India pvt ltd, joined as a Customer service engineer monitoring 130+ NCR make machine model (SS22E/SS42/P75/P77/P70 ) at Guwahati location and responsible to control BD call, PM call, activity call daily basis of 130 machine and after 3 years of hard work in field management decided to promoted as Team leader of NCR to looking entire Northeast region operation, In this roll Monitoring Engineer movement, Productivity improvement, Performance monitoring, Audit, AMC/SOP billing & collection, Logistic maintenance, etc. Overall responsible for entire operation & Business growth & healthy profitable business & Team management of around 35 employees.
- Overall Accountability for Branch Operations.
- Effectively handling Day to day Logistics, Operations, route optimization & maintenance.
- Identifying & managing risk factors during operations Analyzing operations carried out with proper infrastructure, like manpower, vendor, locks etc.
- Manpower Management & Handling Employee Relations matters.
- Provide efficient and effective Customer Service to achieve higher customer satisfaction levels.
- Hiring, Managing and developing a proactive professional team.
- Conduct Regular Audits of ATM Keeping close watch on process adherence & conduction surprise audits.
- Employee Engagement & Motivation program once in a Quarter.
- Effectively handle customer queries and develop customer relations.
- Visit customers when enquiries for new business are raised.
- AMC/SOP billing to customer and collect amount within the timeline.
- Daily 100+ incoming call received and 400-500 email check.
- Deployment of ATM as per timeline & completion of activity on time.
- Operational Parameter like Response, Resolution, Merging, repeat etc. Need to follow up and improvement.
- And supported network call CISCO/CIENA/AT&T Product.
Cash Officer (Custodian) – Operation
Unmatched security systems (P) Ltd
03.2010 - 11.2011
- Worked at Unmatched security systems (P) Ltd, Guwahati Branch, as Trainee service associate and posted at Guwahati Branch and responsible to load Cash in SBI 50+ ATM, & FLM service of allotted Machine, monitoring daily BD or Non operation Machine at assigned machine at Guwahati Locations.
- Cash loading in 50+ ATM daily basis.
- First Level Maintenance (FLM) & SLM call attend within 2hrs.
- Collect Cash from Bank to Bank transfer.
Education
Bachelor of Arts (BA) -
KKSHOU
Guwahati01-2013
H.S. - Science
Pandu Collage under Guwahati University
Guwahati01-2008
H.S.L.C - undefined
Pandu Adarsha High school
01-2006
Skills
Strong verbal and written communication skills & is able to positively influence behaviors and outcomes
Ability to guide and influence leadership Skill
Focus, excellent time management skills and ability to prioritize
Having more than 16 years of Team handling & people management experience
Problem Solving & Goal Orientation
Escalation handling, Ability to handle pressure and deadlines
High level of integrity and honesty
Co-ordination, Vendors Management, Relationship Management and Networking skills
Business Development & Supply Chain Management
MIS Management, Supply Chain Management & Facility Management
Financial Excellence, Cost management & control
Operating & People excellence
Maintaining Customer Service Levels & Business Development
Customer relationship management
Relationship building
Territory management
Product and service sales
Goals and performance
Team building
Business development and planning
Team collaboration and leadership
Revenue generation
Marketing support
Goal setting
Staff training
Operations
Inventory control
Customer acquisition
Customer acquisition
Problem-solving
Problem-solving abilities
Certification
National Cadet Corps (NCC B certificate)
Interests
Watching movie & Traveling
Declaration
All information given above is true to the best of my knowledge and belief Date: 2025-08-06 Place: Guwahati Signature (Titu Shill)
Personal Details
- Date of Birth : 5th Sep, 1990
- Permanent Address :C/O- Arun Shill, Pandu Temple Ghat, Near Art of Living Gate Dist- Kamrup(M), PS- Jalukbari, Po-Pandu, Guwahati Assam-781012
- Present Address : C/O- Arun Shill, Pandu Temple Ghat, Near Art of Living Gate Dist- Kamrup(M) PS- Jalukbari, Po-Pandu, Guwahati Assam-781012
- Languages Known : English, Hindi and Assamese Bengali
- Sex : Male
- Marital Status : Married
- Religion : Hinduism.
- Hobbies : Watching movie & Traveling
- Preferred locations : Guwahati & Anywhere in INDIA
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 8 in the development of GEM project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Timeline
Territory Manager
PROSTARM INFO SYSTEM LIMITED
11.2025 - Current
Assistant operation Manager – MS team North East Region (7 State)
CMS Info system Ltd
12.2020 - 11.2025
Team leader – Northeast (7 State)
NCR Corporation India PVT LTD
01.2011 - 12.2020
Cash Officer (Custodian) – Operation
Unmatched security systems (P) Ltd
03.2010 - 11.2011
H.S.L.C - undefined
Pandu Adarsha High school
H.S. - Science
Pandu Collage under Guwahati University
Bachelor of Arts (BA) -
KKSHOU