Akash Tiwari

ADP Private Limited

Hyderabad

06.2015 - Current

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Developed strategies to increase team productivity and improve customer service levels.
Trained new staff in relevant processes and procedures.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Ensured compliance with company policies and procedures throughout the team.
Monitored team performance against targets, taking corrective action where necessary.
Identified opportunities for process improvements, implementing changes when required.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Monitored team progress and enforced deadlines.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Resolved escalated customer complaints or queries promptly and efficiently.
Supported the manager in developing plans for future projects, initiatives and objectives.
Collaborated with other departments to develop effective solutions that meet customer needs.
Provided support to junior staff during peak periods of workloads.