TIYAGRAJ. S
Chennai
Summary
Ambitious Business Process Lead (Team Leader) having 11+ years of expertise in Accounts & Finance domain. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated towards enhancing employee satisfaction and business success. Diplomatic and friendly with person commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Process Lead (Team Leader)
Tata Consultancy Services Ltd
06.2021 - Current
- Process : Retiree Services (State Street)
- Payment Processing (Pension)
- Built strong relationships with customers through positive attitude and attentive response.
- Leading team of 10 members which consist of both production and Quality control team
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assessed business processes and identified ways to boost improvement.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Managing weekly calls with Managers, conducting daily huddle with team
- Worked with colleagues to create prototypes for designs and training materials.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Processing pensions as per Special, mid-month and monthly check runs
- Updating inputs in to system provided by clients such as change in Name, SSN, address, Account details, retirement date, date of birth, Tax details, pension amount etc
- Quality checking of tickets processed by production team and ensures 100% quality is maintained
- NRA Tax (Forms Like W8-Ben, W4P and W9)
Operation Specialist
State Street HCL Private Ltd
08.2019 - 05.2021
- Process : Billing process (Investment Banking)
- Application : Badger, MCH & Hogan site
- Part of Transition of Billing process from previous JV partners of State Street Bank
- Motivate and train resources to cope up with Remote transition
- Support project team on ERP migration from existing Investment Banking application
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Devised and implemented processes and procedures to streamline operations
- Achieve Quality and Service standards along with SLA
- Fund Reconciliation and Fund Management (Addition and Deletion of funds)
- Global Market Values of Custodian services, Asset Based charges, monthly NAV update
- Total Transactions report – Trade before data, Corporate Action, Cancel trade, Collateral trade
- All types of Custodian Services Fees report & Valuation report for Custody report
- Minimum and Maximum report for Final charges
- Run final Comparison report and Pre-Invoice reports
- Awards & Achievements - Grown up knowledge to next level by taking initiative in holding a pilot project
- Taken Transition training from previous JV team and formed separate team using training and awarded with best Specialist.
Senior Process Associate
Mckinsey & Company
03.2017 - 07.2019
- Process : Travel & Expense Reimbursement
- ERP : INFOR and Oracle
- Led team of 12 members (ERC team) to ensure timely processing of expense reports and timely closure of books
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Implementing new initiatives/process improvements for benefit of members and also for betterment of process
- Allocating daily jobs and workloads - ensure efficient and effective delivery of services and Monitoring performance of team members
- Preparing productivity report for team and sharing data with Manager on weekly basis
- Communicate and enforce team members on adherence to firm policies and guidelines
- Analyze duplicate submission of expenses reimbursed to consultants and debit accordingly from their payroll
- Handling queries received on calls and Generic mailbox
- To process expense reports of consultants across all Asia offices (ASO, AUS, CHN, JPN, IND)
- To share TAT report for McKC (Gurgaon) office on monthly basis / Call data file on weekly basis
- To share finalized settlement file with consultants along with payment/recovery details
- To share time sheet data of consultants to McKC office on monthly basis
- Training new team members on Time and Expense system as well as location policies to process with quality along with good productivity.
- Awards & Achievements - Awarded with best performer award for dedicated performance and for highest productivity with NIL error.
- Got many appreciation emails from Clients and Managers for resolving their queries on time.
Senior Process Associate
Capgemini Business Services (I) Ltd
08.2011 - 03.2017
- Process : AP, AR & Month End Closing
- ERP : SAP R1P, BIW
- Accounts Payables - Processing Invoice received in workflow
- Performed quality assurance on Journal Verification and Posting of Journals in SAP
- Vendor Allocation, Reconciliation and 3 Way match
- Query handling through e-mails and phone calls raised by clients
- Keeping track of queries and get them resolved on time
- Led 4 members in a team for debit note & Credit note, controlling and monitoring them in process
- Accounts Receivables - Processing Credit note (claim) barcodes which are received from customer which needs to be paid for customers
- Processing claims on time and uploading in SAP
- Doing Charge In-Charge Out for claims processed, it is transfer of bookings from Agency books to company books
- Invoice submission in customer portal, Remittances follow up for Bank statement received
- Reconciliation of Customers Statements of Accounts (SOA)
- Payments follow up for unapplied receipts, Invoice copy extraction from SAP, Claim download from customer portal and claim follow up as per SLA and Match off analyzing
- Master Data Management & Month end closing - Met month-end reporting objectives and deadlines.
- Adhoc Entries, Weekly and Monthly Reporting
- Posting of Journals like Provision, Write off, Reclassification, Account Transfer, Cost centre transfer, Prepayment, Reversal etc into SAP
- Playing vital role in all overall support process and ensured smooth and successful month end closing
- Preparing Report to finalizing month End Activity
- Awards & Achievements- Promoted as Senior Process Associate in very short period because of performance.
- Got several awards for best performance like Hall of Fame, Spot awards, Quarterly individual award, and Quarterly team award.
- Completed Kaizen project on reducing error and saving time in process and got Six Sigma Yellow Belt Certificate.
- Got several appreciation emails from clients for resolving their queries on time.
Project Associate
RR Donnelley
01.2011 - 07.2011
- Refunds/402G/5500
- Processing retirement funds, like Pension, Provident Fund by using the details provided by client
- Preparing and processing Forms related to Provident Funds
- Preparing Final statements of applicant.
Assistant Administrator
Selva Vinayagar Leathers
11.2009 - 11.2010
- Accounts and Excise
- Maintaining accounts, Petty cash
- Bank work – Depositing & withdrawing cash/Cheque
- Preparing Excise invoice, Delivery invoice.
Education
MBA - Financial Management
Annamalai University
Vellore2010
Bachelor of Arts - Commerce
Voorhees College, Thiruvalluvar University
Vellore05.2007
Skills
- Accounts Payables & Accounts Receivables
- Master Data Management & Month End Closing
- Retiree Payment Processing (Pension & NRA Tax), Refunds, 402G & 5500
- Billing (Investment Banking)
- Travel & Expense Reimbursement, Time Sheet
- Data Monitoring & Quality Reporting
- Process Change Improvements
- People Management
- Client & SLA Management
- Transition Management
Certification
- SAP Certified Application Associate in SAP Business One 8.8
Timeline
Business Process Lead (Team Leader)
Tata Consultancy Services Ltd
06.2021 - Current
Operation Specialist
State Street HCL Private Ltd
08.2019 - 05.2021
Senior Process Associate
Mckinsey & Company
03.2017 - 07.2019
Senior Process Associate
Capgemini Business Services (I) Ltd
08.2011 - 03.2017
Project Associate
RR Donnelley
01.2011 - 07.2011
Assistant Administrator
Selva Vinayagar Leathers
11.2009 - 11.2010
MBA - Financial Management
Annamalai University
Bachelor of Arts - Commerce
Voorhees College, Thiruvalluvar University
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