Tiyagraj S
Team Leader
Chennai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
13
13
years of professional experience
1
1
Certification
3
3
Languages
Work History
Team Leader
Tata Consultancy Services Ltd
06.2021 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Retiree Services - Pension payment processing, NRA Taxation, Client reporting,
- Supervised team members to confirm compliance with set procedures and quality requirements.
Operation Specialist
State Street HCL Private Ltd
08.2019 - 05.2021
- Part of Transition of Billing process from previous JV partners of State Street Bank
- Motivate and train resources to cope up with Remote transition.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Achieve Quality and Service standards along with SLA
- Motivated and trained employees to maximize team productivity.
- Fund Reconciliation and Fund Management (Addition and Deletion of funds).
- Conducted regular audits of operational procedures, recommending adjustments as needed for optimal efficiency.
- Global Market Values of Custodian services, Asset Based charges, monthly NAV update.
- Total Transactions report – Trade before data, Corporate Action, Cancel trade, Collateral trade.
- Updating all types of Custodian Service Fees report & Valuation report of funds.
- Run final Comparison report and Pre-Invoice reports.
- Grown up knowledge to next level by taking initiative in holding a pilot project
- Taken Transition training from previous JV team and formed separate team using training and awarded with best Specialist
Senior Process Associate
McKinsey & Company
03.2017 - 07.2019
- Led team of 12 members (ERC team) to ensure timely processing of expense reports and timely closure of books.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Implementing new initiatives/process improvements for benefit of members and also for betterment of process.
- Allocating daily jobs and workloads - ensure efficient and effective delivery of services and Monitoring performance of team members.
- Communicate and enforce team members on adherence to firm policies and guidelines.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
- Travel and Expense reimbursement of consultants across all Asia offices.
- Analyze duplicate submission of expenses reimbursed to consultants and debit accordingly from their payroll.
- Time Sheet process.
- Awarded with best performer award for dedicated performance and for highest productivity with NIL error.
Senior Process Associate
Capgemini Business Services (I) Ltd
08.2011 - 03.2017
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.
- Accounts Payables - Processing Invoice received in workflow.
- Performed quality assurance on Journal Verification and Posting of Journals in SAP.
- Vendor Allocation, Reconciliation and 3 Way match.
- Query handling through e-mails and phone calls raised by clients.
- Accounts Receivables - Processing claims on time and uploading in SAP.
- Invoice submission in customer portal, Remittances follow up for Bank statement received.
- Reconciliation of Customers Statements of Accounts (SOA)
- Payments follow up for unapplied receipts, Invoice copy extraction from SAP, Claim download from customer portal and claim follow up as per SLA and Match off analyzing.
- Master Data Management & Month end closing - Met month-end reporting objectives and deadlines.
- Adhoc Entries, Weekly and Monthly Reporting.
- Posting of Journals like Provision, Write off, Reclassification, Account Transfer, Cost centre transfer, Prepayment, Reversal into SAP.
- Playing vital role in all overall support process and ensured smooth and successful month end closing.
- Promoted as Senior Process Associate in very short period because of performance.
- Completed Kaizen project on reducing error and saving time in process and got Six Sigma Yellow Belt Certificate.
- Got several awards for best performance like Hall of Fame, Spot awards, Quarterly individual award, and Quarterly team award.
Project Associate
RR Donnelley
01.2011 - 07.2011
- Refunds/402G/5500.
- Processing retirement funds, like Pension, Provident Fund by using the details provided by client.
- Preparing and processing Forms related to Provident Funds.
- Preparing Final statements of applicant.
Education
MBA - Finance
Annamalai University
Vellore, India 04.2001 -
B.Com - Accounting
Voorhees College
Vellore, India 04.2001 -
Skills
People Management
Certification
SAP Certified Application Associate in SAP Business One 8.8
Timeline
Team Leader
Tata Consultancy Services Ltd
06.2021 - Current
Operation Specialist
State Street HCL Private Ltd
08.2019 - 05.2021
Senior Process Associate
McKinsey & Company
03.2017 - 07.2019
Senior Process Associate
Capgemini Business Services (I) Ltd
08.2011 - 03.2017
Project Associate
RR Donnelley
01.2011 - 07.2011
MBA - Finance
Annamalai University
04.2001 -
B.Com - Accounting
Voorhees College
04.2001 -
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