Summary
Overview
Work History
Education
Skills
Accomplishments
Software Known
Timeline
Generic

T Mohan Raj

Chennai

Summary

A highly motivated team leader with 9 years of experience in leading teams to success. Proven track record of delivering projects on time and within budget while driving employee engagement and productivity. Possesses strong leadership, problem-solving, and communication skills, with a focus on delivering exceptional customer service. Significant emphasis on noticing trends and patterns. Excel in increasing revenue and decreasing aging of claims. Looking forward to making a significant contribution in an organization where my experience can provide best solution towards the organization's growth.

Overview

4
4
years of professional experience

Work History

AR_ Team Lead/Supervisor

Digi Clarity Global Solutions
Chennai
06.2020 - Current
  • Participated in the new pilot projects and work towards the proper transition of knowledge to the team
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity
  • Planning and supervising AR Analyst and AR Calling Teams
  • Coordinating with other departments to ensure the accuracy and resolving the AR
  • Following up on outstanding payments
  • Maintaining and updating the process SOP on regular basis
  • Scheduled weekly catch up calls with clients and discuss practice 60+ AR and global trends
  • Staying top on client emails and reports
  • Monitor collection both in the aggregate and by payer to ensure that collections are a predictable reflection of charge production and payer contract terms and to be able to explain any variances and provide effective actions plans for resolutions
  • Regularly check the denials for every month to identify denials by payers and providers. Also, resolutions for the trends and discuss the same with the clients in meetings
  • Validating the NCR and GCR for the clients
  • Maintaining all reports KPI metrics, balances over 60+ aging, aging comparison
  • Implementing bots on processes like statements, billing etc to reduce man-power and complete the tasks on time
  • Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.

Quality Analyst_ AR

Qway Technologies Pvt Ltd
Chennai
2017 - 2020

Senior Associate- AR

Technosoft Global Solution
Chennai
2016 - 2017

Associate_AR

E4E Healthcare Pvt Ltd
Chennai
2015 - 2016

Education

Diploma in Mech -

HVF
Chennai
03-2012

Higher Secondary -

SVMS Higher Secondary
Vellore
05-2009

Bachelor of Science - Computer Application

Madras University
Chennai

Skills

  • Work Planning
  • Technical Support
  • Coaching
  • Team Supervision
  • Quality Improvement
  • Issue Resolution
  • Teamwork and Collaboration
  • Client Support
  • Team motivation
  • Key Performance Indicators
  • Coaching and Mentoring
  • Analytical Thinking

Accomplishments

  • Best Team Leader for the year 2023.

Software Known

  • Modmed
  • Ezderm
  • DrChrono

Timeline

AR_ Team Lead/Supervisor

Digi Clarity Global Solutions
06.2020 - Current

Quality Analyst_ AR

Qway Technologies Pvt Ltd
2017 - 2020

Senior Associate- AR

Technosoft Global Solution
2016 - 2017

Associate_AR

E4E Healthcare Pvt Ltd
2015 - 2016

Diploma in Mech -

HVF

Higher Secondary -

SVMS Higher Secondary

Bachelor of Science - Computer Application

Madras University

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T Mohan Raj