Summary
Skills
Work History
Work Availability
Overview
Education
AccountManager
THAKUR NEHA SINGH

THAKUR NEHA SINGH

senior process excutive
Hyderabad,TG

Summary

Experienced, proven history of working in the Airlines/Aviation industry. Proficient in Microsoft Word, Customer Relationship Management (CRM), Hospitality Industry, Management and Airlines.

Skills

  • Proficient in airline reservation
  • Customer Relationship Management
  • GDS (Global Distribution System) Sabre, Amadeus, Galileo
  • GDS commands

Work History

Senior Process Associate

Cognizant Technology Solutions, CTS
HYDERABAD, TELANGANA
12.2021 - Current
  • Working for Delta airlines process , Analyzing flights details and assigning or cancelling flights if needed
  • Working with different GDS Like Amadeus, Galileo, Saber, world span, Apollo.
  • Analyzing daily flights, daily data, Preparing daily reports.
  • Auditing Passenger name record
  • Synching the pnr with other airlines Passenger name record.
  • Adding different special service request ( seats, meal, fqtv, email, contact,special service request documents , passport details and vice etc)

Phone Banking Officer

ICICI Bank
HYDERABAd, TELANGANa
08.2018 - 02.2019
  • Opened new memberships and documented personal details for internal tracking and [Type] regulatory requirements.
  • Processed paperwork for new accounts and transactions with high degree of accuracy.
  • Handled over [Number] incoming telephone calls, emails and chat requests.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.

Customer Care Representative

HRH Next SERVICES PVT LIMITED
HYDERABAD, TELANGANA
03.2016 - 06.2017
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Executive

Aegis Limited
, TELANGANA
11.2014 - 07.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Assisted patients with understanding personalized insurance coverage and benefits.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

11
11
years of professional experience
20
20
years of post-secondary education

Education

Bachelor of Commerce - Commerce

Sarojini Naidu Vanita Mahavidhalaye
Hyderabad
05.2011 - 05.2014

High School Diploma -

Goutham Junior College
Hyderabad
06.2009 - 05.2011

No Degree -

Sarawatha Academy High School
Hyderabad
04.1994 - 06.2009

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THAKUR NEHA SINGHsenior process excutive