Tobby Davasia Kollemmalil

• Web-Based Platforms:
  Drupal CMS Solutions: Developed and migrated a corporate website (Drupal) and a secure graft-ordering web application (Drupal) with role-based access and compliance.
  Learning Management System (Drupal): Built a scalable LMS for training and certification workflows.
  Headless CMS Architecture: Modernized content delivery by decoupling frontend/backend systems.
  Partner Portal: Enabled seamless B2B collaboration by providing partners with secure, self-service access to tools and resources using Drupal CMS.
• E-Commerce & Cloud Infrastructure:
  Magento-SAP E-Commerce Platform: Integrated frontend (Magento) with SAP backend for seamless order processing.
  Azure Cloud Infrastructure: Designed and deployed cloud architecture for high availability and security.
• Progressive Web App (PWA): Developed offline-capable PWA to enhance mobile user experience.

Operational Leadership:

• Managed daily web production operations, ensuring on-time delivery and adherence to Agile/Scrum workflows.
• Partnered with stakeholders to prioritize features, allocate resources, and mitigate risks.

• As the Senior Product Manager, I spearheaded the development and management of the Bobcares customer self-service portal, strategically defining the product roadmap and prioritizing features to achieve a 72% customer engagement rate and unlock new avenues for customer upsell.
• Championed innovation by architecting and implementing an AI/ML powered 'Customer Churn Prediction software to proactively address customer issues and enhance overall customer satisfaction.
• Strategically defined and launched new service offerings (DevOps, AI, Cloud Support & Management) on our website, acting as the primary Product Manager to bridge operations, marketing, and sales, and translate market opportunities into tangible service products.
• Oversaw a team of cloud support, DevOps, and software development professionals, successfully implementing critical applications on Azure.

• Streamlined infrastructure support operations for multiple server administration teams handling remote infrastructure management primarily in Linux for web hosting companies and data centers.
• Implemented automated KPIs using BIRT business intelligence tools, enhancing team productivity.
• Conducted performance evaluations for middle managers in both software development and infrastructure support departments.
• Managed client accounts, providing technical and service solutions for software development projects and cloud/datacenter operations.
• Played a key role as Technical product owner for bobcares.com website. Was involved in the development and release cycles of the bobcares.com website, working collaboratively with cross-functional teams to ensure timely and successful project completion using Magento framework.
• Fostered partnerships with technology vendors.
• Implemented CRM systems in the organization, like Salesforce and SugarCRM, later transitioning to WHMCS for improved customer management and sales.
• Handled recruitment and induction training for staff on technical processes.

• Worked in both the Technical support and Software development department.
• Spearheaded the development of a Linux-based web hosting control panel built in C++.
• Led the development of Java Enterprise projects and PHP web applications, ensuring projects were delivered on time, within budget, and to high quality standards.
• Conduct code reviews and provide feedback to team members to improve code quality and maintainability
• Implemented daily builds for the software department using Jenkins and SVN.
• Technical lead for handling day to day support and server administration primarily in Linux for web hosting companies and data centers across the globe.